Jereme Herring
Brooklyn,NY
Summary
Guest-oriented professional with a strong background in hospitality.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Ridge / Chelsea inn-Manhattan, NY
11.2023 - 05.2024
- Managed and coordinated hotel staff
- Established recurring relationships with customers and vendors
- Processed guest arrivals and departures, including all necessary payments
- Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy.
Front Desk Agent
The Condor Hotel by luxurban-Brooklyn, NY
05.2023 - 11.2023
- Greeted guests and responded to inquiries, requests, and issues in a timely, professional manner
- Worked with roommaster systems processing reservations
- Collaborated with housekeeping staff and maintenance staff in regards to guests issues and concerns
Front Desk Agent
Holiday Inn-Brooklyn, NY
10.2020 - 12.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems (Opera System PMS).
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Balanced cash drawer ensuring accuracy in financial reporting
Education
High school diploma or GED -
Grover Cleveland High School
NY06.2016
Skills
- Communication Skills
- Payroll
- Hotel skills: Customer support, Guest relations, Phone etiquette
- Computer skills: Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Powerpoint, QuickBooks, Opera System PMS
Timeline
Front Desk Agent
Ridge / Chelsea inn-Manhattan, NY
11.2023 - 05.2024
Front Desk Agent
The Condor Hotel by luxurban-Brooklyn, NY
05.2023 - 11.2023
Front Desk Agent
Holiday Inn-Brooklyn, NY
10.2020 - 12.2022
High school diploma or GED -
Grover Cleveland High School