Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Marold

Summary

Focused Sales professional who excels at prioritizing, completing multiple tasks simultaneously and following through to exceed sales goals. Thrives under pressure; goes above and beyond to create unforgettable guest experiences; All while consistently maintaining a positive attitude and a great sense of humor.

Overview

8
8
years of professional experience

Work History

Sales Manager

Longwood Venues
09.2019 - 07.2024
  • Accomplished 2.1 million dollar sales goal and boosted revenue by an additional 1.1 Million in wedding sales contracts for two luxury event venues during the 2020 year
  • Improved sales processes to streamline customer experience, Produced contracts, reports, letters, and proposals for clients
  • Implemented up-selling strategies such as recommending enhanced menus and decor add ons and as well concessions to boost revenue
  • Maintained relationships with customers which in turn resulted in word of mouth referrals
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Managed day to day inquires through industry lead services and storefronts

Senior Event Manager

Castle Hill Inn & Resort
09.2017 - 10.2019
  • Worked closely with high end couples to meet wedding goals, maintain deadlines and resolve complaints or service issues
  • Created invoices and Received prompt payment for event services from clients and handled payment to vendors
  • Fulfilled contractual obligations, including communications, vendor coordination, day of schedule creation, and rehearsal and day of event coordination.
  • Coordinated with catering team and planned menus to compliment event theme and selected decor and vendors to match
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for vendor selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Supervised onsite team of 2 other event managers, implementing new SOP's, templates, and BEO structures
  • Consistently hit 1 Million in sales and detailing upsell goals each year

Wedding Sales & Events Manager

Crowne Plaze Hotel
04.2016 - 09.2017
  • Achieve sales goals of $400,000 consecutively each period by maintaining a fast response to new inquires with menus, accurate proposals, set up tours and facilitate contract signings
  • Enhanced current wedding packages by reassessing prices internally and across competitors to add enhancements resulting in more revenue
  • Successfully act as sole manager for on average 4 weddings each day for two consecutive wedding seasons
  • Detailed all on-site events including menu, floor plan design, logistics, rehearsal dinners, multicultural wedding ceremonies & receptions, post wedding brunches, etc

Education

Bachelor of Arts - Sports, Entertainment, Event Management

Johnson & Wales University
Providence, RI

Skills

  • Consistently exceeds sales goals
  • Vendor and contract negotiations
  • Product and Service Sales/Upselling
  • Trained in Tripleseat, Social Tables, Delphi
  • Exceptional Customer Service
  • Professional demeanor
  • Multi-tasking under pressure
  • Wedding & Event trend knowledge
  • Adaptive to diverse groups
  • Efficient with Social Media

Timeline

Sales Manager

Longwood Venues
09.2019 - 07.2024

Senior Event Manager

Castle Hill Inn & Resort
09.2017 - 10.2019

Wedding Sales & Events Manager

Crowne Plaze Hotel
04.2016 - 09.2017

Bachelor of Arts - Sports, Entertainment, Event Management

Johnson & Wales University

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Samantha Marold