Samantha Martin
Chatsworth,CA
Summary
Customer Service Representative with proven multitasking abilities, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floor Manager
K.A., Inc.
03.2021 - 10.2022
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Trained employees on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Identified and resolved customer service issues
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Managed store inventory and stock levels to maintain product availability.
Receptionist
Cannasafe
01.2020 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Gathered new client information during initial visits or phone calls. Received and categorized lab samples for testing
- Answered phone promptly and directed incoming calls to the appropriate department
Administrative Assistant/Sales Associate
CPR, Inc
08.2017 - 03.2020
- Phone and in-person customer service and sales
- Updated inventory system and restocked products
- Maintained company social media and website
- Generated reports on consumer trends
Education
Associate of Arts - Culinary
State University of New York At Sullivan
Loch Sheldrake, NYSkills
- Motivational Leadership
- Goal Attainment
- Appointment Scheduling
- POS Systems
- Operational Efficiency
- Complaint Resolution
- Customer Service Delivery
- Regulatory Compliance
- Ability to work independently
- Time Management
Certification
OSHA 30
Timeline
Floor Manager
K.A., Inc.
03.2021 - 10.2022
Receptionist
Cannasafe
01.2020 - 04.2020
Administrative Assistant/Sales Associate
CPR, Inc
08.2017 - 03.2020
Associate of Arts - Culinary
State University of New York At Sullivan
OSHA 30
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