Samantha Martinez
Zion,IL
Summary
Dynamic care manager with extensive experience at Sunrise Senior Living, excelling in care coordination and patient advocacy. Proven ability to enhance client well-being through effective communication and emotional intelligence. Skilled in compliance documentation and team collaboration, ensuring optimal health outcomes while fostering strong relationships with patients and families.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
8
8
years of professional experience
Work History
Care Manager
Sunrise Senior Living
Gurnee, IL
12.2023 - 09.2025
- Assessed client needs and coordinated care plans with healthcare providers.
- Assisted in managing client case files and documentation for compliance.
- Communicated regularly with families to provide updates on client progress.
- Participated in team meetings to discuss client care strategies and improvements.
- Ensured that all documentation is completed accurately according to state regulations.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Assisted with meal planning to meet nutritional plans.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with basic self-care tasks including toileting, diapering, dressing, undressing, feeding, meal preparation.
Administrative Assistant
Remax American Dream
Round Lake Beach, IL
08.2019 - 01.2021
- Managed scheduling and coordination of appointments for real estate agents.
- Assisted in preparing property listings and marketing materials for client outreach.
- Maintained organized filing systems for client documents and transaction records.
- Coordinated communication between clients and agents to streamline processes.
- Handled incoming calls and inquiries, providing information to potential buyers.
- Supported office operations by ordering supplies and managing inventory levels.
- Developed standard operating procedures for administrative tasks to enhance efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Proofread content for typo-free emails and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated communication between borrowers and lenders throughout the foreclosure process.
Care Giver
Home Instead Senior Care
Grayslake, Illinois
01.2018 - 06.2019
- Assisted seniors with daily living activities and personal care routines.
- Provided companionship and emotional support to enhance client well-being.
- Followed care plans to ensure proper medication administration and health monitoring.
- Maintained a safe and clean living environment for clients through regular housekeeping tasks.
- Accompanied clients to appointments, ensuring timely arrival and safe transportation.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Education
GED -
Online GED Course
01-2017
Skills
- Care coordination
- Case management
- Health assessment
- Medication administration
- Compliance documentation
- Patient advocacy
- Team collaboration
- Communication strategies
- Emotional intelligence
- Active listening
- Time management
- Organizational skills
- Conflict resolution
- Patient & family support
- Care planning
- Bilingual
- Problem-solving
- Basic mathematics
- Office administration
- Positive and professional
- Fast learner
- Multitasking and organization
Timeline
Care Manager
Sunrise Senior Living
12.2023 - 09.2025
Administrative Assistant
Remax American Dream
08.2019 - 01.2021
Care Giver
Home Instead Senior Care
01.2018 - 06.2019
GED -
Online GED Course