Samantha Martinez

• I helped the HR Generalist with employee questions and various tasks as needed. I filed paper archive and active documents into electronic documents. I answered calls, and emails. I did various administrative tasks.
• Managed employee records using HRIS systems for compliance and accuracy.
• Maintained human resources information system and kept employee files up to date and accurate.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Distributed employee engagement surveys to identify areas of improvement.

Rewards Representative

• I helped guests open up new memberships for Monarch Casino, I also helped guests with questions or concerns and helped other departments with questions as needed.
• Developed and maintained strong relationships with high-value players to foster engagement.
• Resolved guest inquiries and concerns efficiently, enhancing overall casino experience.
• Trained new representatives on policies and procedures, improving team performance and consistency.
• Collaborated closely with casino hosts to ensure seamless communication, enabling prompt recognition and special treatment for VIP members.
• Enhanced player satisfaction by providing exceptional customer service and addressing their inquiries promptly.
• Processed new member applications efficiently, ensuring accurate data entry and timely issuance of club cards.
• Developed rapport with guests through friendly interactions, creating memorable experiences that encouraged return visits.
• Boosted club membership by promoting the benefits of joining the Player''s Club to casino guests.
• Handled sensitive information discreetly while processing membership applications and maintaining strict confidentiality standards.
• Educated players on how to use their club cards effectively at various gaming machines for optimal rewards accrual.
• Supported casino operations during peak periods, helping maintain a positive atmosphere for all guests.
• Coordinated with other departments to resolve guest issues, demonstrating effective communication skills and teamwork.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Identified and resolved discrepancies and errors in customer accounts.

Wardrobe Coordinator

• I also helped new and current employees with their uniforms by making sure they have everything needed to look presentable for their shift. I assisted with HR with new hire orientation. I made badges, name tags, and issued casino bus passes to team members. I helped with questions that team members may have about uniforms/ bus pass deductions from their check. I unassigned uniforms from former team members after leaving the company and assign/loan uniforms to current team members.
• Conducted regular inspections of uniforms, identifying wear and recommending replacements as needed.
• Maintained accurate records of uniform assignments, facilitating easy tracking and accountability.
• Assisted in developing standard operating procedures for uniform care and maintenance standards.
• Collaborated with management to evaluate employee feedback regarding uniforms, leading to improvements in comfort and style.
• Trained new hires on proper uniform handling procedures, ensuring consistency in service quality.
• Ensured timely delivery of clean uniforms to staff, maintaining a well-presented workforce.
• Assisted in the development of uniform policies and guidelines, promoting professional appearance among employees.
• Addressed employee concerns related to uniforms promptly, fostering a positive work environment.
• Conducted regular inventory checks to prevent stock shortages or excesses, avoiding unnecessary expenses.
• Examined dried clothes to identify stains, tears and issues.
• Collected soiled linens and clothing and pretreated stains.
• Kept track of customer laundry items by properly sorting, identifying and storing clothing.
• Delivered superior customer service by responding to inquiries and complaints.

• I was an early morning stocker. I helped unload a trailer filled with Target merchandise and stocked the merchandise on the sales floor. I also assisted with guests questions and needs and help in other areas of the store as needed such as backroom, price accuracy and various tasks.
• Resolved customer complaints efficiently to maintain satisfaction and loyalty.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Trained new team members by relaying information on company procedures and safety requirements.
• Assisted with inventory counts and stocking of merchandise.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
• Fostered positive work environment, leading by example and offering support to team members as needed.

Waitstaff Server

• Take and serve senior residents and their guests food and drink orders in a restaurant type manner, restock condiments, reset dining room tables.
• Assisted in maintaining cleanliness and organization of dining area, adhering to health regulations.
• Managed multiple tables simultaneously while ensuring accurate order taking and timely service.
• Implemented suggestions for menu improvements based on customer feedback.
• Resolved customer complaints promptly to enhance overall dining experience.
• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
• Assisted in food preparation as directed while following instructions to meet specific dietary needs.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Inspected dishes and utensils for cleanliness.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.