Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Marx

Hewitt,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Have great experience in either industrial, commercial, customer service, food and beverage, cash handling, sales, collections, insurance, and many other different job titles. Am a very fast learner and will do exceptional in any job position.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Warehouse Forklift Operator

Amazon
01 2023 - 01 2024
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Wrapped pallets in shrink wrap prior to loading.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.
  • Met or exceeded daily performance goals through consistent focus on task completion and time management.
  • Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
  • Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
  • Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
  • Ensured timely shipments by carefully packing orders and coordinating with shipping carriers for pickup.
  • Prepared outbound shipments meticulously while adhering to all relevant regulatory requirements for shipping materials.
  • Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
  • Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
  • Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.

Packing Machine Operator

Staff Management At Mars
10.2022 - 12.2022
  • Improved packing efficiency by optimizing machine settings and adjusting conveyor speeds.
  • Reduced product waste through meticulous monitoring of packaging quality and making necessary adjustments.
  • Enhanced production rates by performing regular machine maintenance, ensuring minimal downtime.
  • Collaborated with team members to streamline workflow, resulting in increased productivity.
  • Demonstrated flexibility in adapting to various packing machines as needed for different product lines.
  • Maximized output capacity with thorough understanding of optimal machine configurations for each product type.
  • Upheld company reputation for high-quality products by diligently adhering to established packing guidelines.
  • Removed finished packaged items from machine and separated rejected items.
  • Used moving equipment to transfer materials, supplies, or products between work areas.

Customer Service Representative

FanDuel
01.2022 - 07.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
  • Resolved customer complaints effectively, resulting in increased customer loyalty and retention.

Sales Chat Associate

Echelon Fitness
05.2020 - 12.2021
  • Increased sales by effectively engaging customers in online chat conversations.
  • Enhanced customer satisfaction by providing personalized product recommendations through chat interactions.
  • Developed strong rapport with clients to encourage repeat business and referrals.
  • Created a streamlined sales process, utilizing effective communication and negotiation skills to close deals efficiently.
  • Achieved monthly sales targets consistently by actively reaching out to potential customers via live chat.
  • Reduced response time for incoming chat inquiries, increasing customer engagement and satisfaction.
  • Provided exceptional customer service, resolving issues promptly and professionally through chat communications.
  • Maintained expert knowledge of products and services offered, ensuring accurate information was provided to customers.
  • Utilized CRM software to track customer interactions and follow-up on leads, contributing to increased sales conversion rates.
  • Worked closely with marketing department to implement targeted promotional campaigns that drove traffic to the website''s live chat feature.
  • Identified upselling opportunities during chat sessions, resulting in additional revenue generation for the company.
  • Monitored industry trends and competitive landscape, adjusting sales tactics accordingly to maintain a competitive edge in the market.
  • Delivered comprehensive product demonstrations virtually when requested by customers during chat interactions, supporting informed decision-making processes.
  • Conducted post-sales follow-ups via email or phone calls as needed, ensuring increased customer retention rates and positive brand reputation management efforts were sustained over time.
  • Consistently maintained high levels of empathy while interacting with diverse clientele through live-chat exchanges.
  • Promoted a positive and professional brand image by consistently exceeding customer expectations in sales chat interactions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Call Center Representative

Humana
05.2015 - 08.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Enhanced customer satisfaction by providing top-notch pharmaceutical advice and addressing concerns promptly.
  • Streamlined pharmacy operations for increased efficiency through meticulous organization of medication inventories.
  • Improved patient satisfaction by efficiently processing medical claims and addressing inquiries.
  • Reduced claim processing time by implementing streamlined workflows and maintaining thorough documentation.
  • Enhanced accuracy of processed claims with meticulous attention to detail and knowledge of coding systems.

Collections Agent

Harley Davidson Financial Services
03.2012 - 05.2015
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
  • Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Improved debt recovery rates by implementing effective collection strategies and maintaining clear communication with customers.
  • Enhanced customer satisfaction through empathetic listening and tailored solutions to individual financial situations.

Gym Associate

Gold's Gym
01.2011 - 12.2011
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
  • Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
  • Increased member retention by creating a welcoming and supportive environment for all gym visitors.
  • Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
  • Contributed to sales growth by staying up-to-date on industry trends and recommending appropriate products or services to members.
  • Provided personalized fitness advice and recommendations based on individual member needs, building rapport and trust among clients.
  • Resolved membership billing issues efficiently, maintaining positive relationships between the gym and its clientele.
  • Conducted equipment maintenance checks regularly, ensuring optimal functionality for all machines in use.

Waitress/ Hostess/Table Busser

Various Resturants
01.2007 - 12.2010
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Education

Comp TIA A+ Certification - Computer Information Technology

Indian River State College
08.2022

Skills

  • Loading & Unloading Dock Procedures
  • Warehouse Organization
  • Shipping and Receiving
  • Heavy Lifting
  • Warehouse Safety
  • Order Picking
  • Pallet Jack Operation
  • Forklift Operation
  • Barcode Scanning
  • Material Handling
  • Problem Solving
  • Inventory Staging
  • Palletizing
  • Product Inspection
  • Inventory Counts
  • Material Packaging
  • Heavy Industrial Equipment
  • Equipment Operations
  • Lift Equipment Operation
  • Assembly Line and Production Line Experience
  • Customer Service
  • OSHA Compliance
  • Pallet Jack Proficiency
  • Handheld Scanner Operation
  • Hazardous Materials Handling
  • Product Verification
  • Standards Compliance
  • Protective Equipment Use
  • Freight Handling
  • Unloading Trailers
  • Moving Pallets
  • Waste Reduction
  • Unloading Trucks
  • Order packing
  • Computer literacy
  • Technical Support
  • Quality Assurance
  • Data Entry
  • Payment Processing
  • Product Upselling
  • Inbound and Outbound Phone Call Management
  • Resolving Issues
  • Customer Support
  • Brand Representation
  • Credit Adjustments
  • Multitasking
  • Professionalism
  • Menu Knowledge
  • Food and Beverage/ Wine Pairings
  • High-Volume Dining
  • Order Taking
  • Accurate Money Handling
  • POS System Operations
  • Bar Terminology
  • Kitchen Staff Coordination
  • Food Inspection
  • Food Station Setup
  • Safe Food Handling
  • Tableside Service
  • Product Labeling Skills
  • Stock Rotation Guidelines
  • Shelf Organization
  • Patience and Empathy
  • Physical Stamina
  • Adaptability and Flexibility
  • Cross-selling Techniques
  • Bagging Proficiency
  • Loss Prevention
  • Weighing Items
  • Unloading Deliveries
  • Fast Typing Speed
  • Microsoft Office Proficiency
  • Continuous Learning Mindset
  • Adaptability to Change

Certification

  • Licensed Forklift Operator - 2023-2029
  • Robot Cell Operator, Amazon - 2023-2025
  • Comp TIA A+ Certification - 2021 - Never Expires

Timeline

Packing Machine Operator

Staff Management At Mars
10.2022 - 12.2022

Customer Service Representative

FanDuel
01.2022 - 07.2022

Sales Chat Associate

Echelon Fitness
05.2020 - 12.2021

Call Center Representative

Humana
05.2015 - 08.2017

Collections Agent

Harley Davidson Financial Services
03.2012 - 05.2015

Gym Associate

Gold's Gym
01.2011 - 12.2011

Waitress/ Hostess/Table Busser

Various Resturants
01.2007 - 12.2010

Warehouse Forklift Operator

Amazon
01 2023 - 01 2024

Comp TIA A+ Certification - Computer Information Technology

Indian River State College

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Samantha Marx