Samantha Marzluft
Summary
Dynamic Universal Banker at Choice One Bank with expertise in cash handling and a strong commitment to customer needs assessment. Enhanced service efficiency through effective communication and empathy, contributing to branch goals. Continuously adapted to evolving policies and technology, ensuring compliance and fostering positive customer engagement. Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Universal Banker
Choice One Bank
04.2016 - Current
- Assisted customers with account inquiries and transactions to enhance service experience.
- Processed various banking transactions accurately, ensuring compliance with policies and procedures.
- Learned operational procedures for cash handling and customer service best practices.
- Supported team in achieving branch goals through effective communication and teamwork.
- Engaged in continuous learning of bank products to provide informed recommendations to clients.
- Adapted quickly to changes in policy and technology to improve customer service efficiency.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Education
High School Diploma -
Lincoln High School
Owosso, MI05-2007
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Empathy and active listening
- Positive customer engagement
Timeline
Universal Banker
Choice One Bank
04.2016 - Current
High School Diploma -
Lincoln High School