Samantha Massaro
Wayne,NJ
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
5
5
years of professional experience
Work History
Guest Service Associate (GSA)
European Wax Center
Wyckoff
11.2023 - Current
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Sell packages of wax passes to the clients.
- Schedule/reschedule clients, took care of the day book for the waxers.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Resolved any customer complaints or issues professionally and efficiently.
- Maintained a neat, clean and organized front desk area at all times.
- Greeted guests upon arrival and checked them in.
- Built and maintained productive relationships with employees.
Assistant Store Manager
Spirit Halloween
Wayne
09.2023 - 11.2024
- I opened and closed regularly.
- Organization of the store and pushing merchandise out on the floor in an assorted and pleasing to the eye manner.
- I helped tear down all the stores in the district; hours of physical labor, met new people, and worked well with a team.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided training to new employees on company policies and procedures.
Sales Associate
Party City
Wayne
08.2020 - 05.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Manager
Halloween City
Wayne
10.2022 - 11.2022
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Summer Camp Counselor
YMCA
Wayne
06.2019 - 08.2019
- Maintained accurate records of attendance, behavior, and medical information for each camper.
- Developed strong relationships with parents to provide updates on their child's progress at camp.
- Engaged in conversations with individual children about their interests, concerns, goals.
- Provided first aid when needed in accordance with established procedures.
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Organized and facilitated recreational activities for children of various ages.
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
Education
Christine Valmy School of Beauty
Wayne, NJ12.2025
Bergen County Community College
Paramus, NJ02.2022
High School Graduate -
Wayne Hills High School
Wayne, NJ06.2021
Skills
Computer knowledge Register operation Sales experience Customer service Cash handling experience Reservation Management Check-in and Check-out Procedures Complaint Handling Professional Appearance Strong interpersonal skills
Volunteering
YMCA Counselor In Training (CIT)
- I worked with the summer camp for three years as a volunteer to become familiar with the work environment and demonstrate my dedication.
- I would clean after the kids are done playing in a certain room or area, or set up new activities for them.
- I followed the counselors' instructions exactly and would get along with all the kids, associates, and counselors in the camp.
Accomplishments
- Adobe Photoshop/Light room Certified
Timeline
Guest Service Associate (GSA)
European Wax Center
11.2023 - Current
Assistant Store Manager
Spirit Halloween
09.2023 - 11.2024
Manager
Halloween City
10.2022 - 11.2022
Sales Associate
Party City
08.2020 - 05.2023
Summer Camp Counselor
YMCA
06.2019 - 08.2019
Christine Valmy School of Beauty
Bergen County Community College
High School Graduate -
Wayne Hills High School
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