Summary
Overview
Work History
Education
Skills
Timeline
Manager

Samantha Masters

Frisco,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Manager

European wax center
09.2023 - 03.2025
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Completed point of sale opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Cook

Wingstop
07.2022 - 09.2023
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Cafe Team Leader

Main Event
10.2019 - 06.2022
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Cashier

Tender Smokehouse
06.2019 - 07.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

First-Line Supervisors of Food Preparation and Serving Workers

La Madeleine
03.2019 - 05.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Reported defective products or machinery to supervisor.
  • Frequently inspected production area to verify proper equipment operation.

Theatre Usher

Cinemark
10.2018 - 02.2019
  • Assisted patrons with seating by giving directions and lighting paths.
  • Sold admission, processed payments, and issued tickets.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided information about current and future events at facility.
  • Directed ticket holders to seats and facility locations.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Handled crowd control to maintain order and prevent overcrowding.

Education

High school -

Wakeland Highschool
Frisco, TX
06.2020

BBA -

Collin County Community College
Plano, TX
06-2026

Skills

  • Marketing
  • Data analysis
  • Customer relationship management (CRM)
  • Customer service
  • Staff management
  • Schedule preparation
  • Product management
  • Conflict resolution
  • Documentation and reporting
  • Decision-making
  • Performance management
  • Task delegation
  • Shift scheduling
  • Safety procedures
  • Employee onboarding

Timeline

Manager

European wax center
09.2023 - 03.2025

Cook

Wingstop
07.2022 - 09.2023

Cafe Team Leader

Main Event
10.2019 - 06.2022

Cashier

Tender Smokehouse
06.2019 - 07.2019

First-Line Supervisors of Food Preparation and Serving Workers

La Madeleine
03.2019 - 05.2019

Theatre Usher

Cinemark
10.2018 - 02.2019

High school -

Wakeland Highschool

BBA -

Collin County Community College

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Samantha Masters