Samantha Masters
Williams,OR
Summary
Reliable and customer-focused with experience in delivery and working directly with customers. Comfortable driving independently, managing time, following directions, and handling multiple responsibilities while making sure customers receive their orders safely and on time. Organized, dependable, and able to stay calm and focused in a fast-paced environment.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Delivery Driver
Uber Eats and Doordash
Grants Pass, Oregon
12.2024 - Current
- Completed food and customer deliveries safely and efficiently, achieving on-time delivery for multiple requests daily by managing routes and schedules effectively.
- Optimized delivery times by using GPS and navigation technology to plan efficient routes and navigate unfamiliar neighborhoods, consistently met customer expectations.
- Ensured order accuracy and product integrity by verifying, transporting, and delivering customer orders, resulting in consistently safe and satisfactory deliveries.
- Managed competing delivery requests from multiple platforms, prioritizing time-sensitive orders and adjusting routes to ensure timely deliveries and enhancing overall efficiency.
- Delivered professional and courteous customer service through clear communication with customers, restaurants, and personnel, contributing to positive customer experiences.
- Demonstrated strong time management, organization, and independent decision-making skills while working with minimal supervision in a fast-paced environment.
- Maintained a clean, safe, and reliable vehicle by following safe driving practices in varying traffic, road, and weather conditions, ensuring consistent delivery performance.
- Addressed unexpected challenges such as traffic delays and difficult delivery locations while maintaining professionalism, ensuring timely service and customer satisfaction.
- Consistently demonstrated dependability, punctuality, and accountability by contributing to a strong work ethic in a high-volume delivery environment.
Production Technician
Everbloom LLC
Williams, Oregon
06.2023 - 11.2024
- Met daily production goals and quality standards by working efficiently in a fast-paced environment, ensuring consistent output and reliability.
- Maintained high accuracy by carefully inspecting, sorting, weighing, and preparing products, resulting in minimal errors and high-quality finished goods.
- Operated and monitored automated production equipment, adhering to established procedures and safety guidelines to ensure smooth and safe operations.
- Performed quality-control checks to ensure consistency and accuracy in finished products, supporting compliance with company standards.
- Maintained a clean, organized, and sanitary work area by following company safety and compliance procedures, reducing risk of contamination.
- Worked effectively both independently and as part of a team, managing multiple responsibilities to maintain productivity and meet deadlines.
- Identified and addressed basic equipment issues, minimizing downtime and keeping production running efficiently through proactive problem-solving.
- Demonstrated reliability and strong work ethic by staying focused and productive while working toward time-sensitive daily goals.
- Contributed to a positive and cooperative team environment by communicating effectively with coworkers and following management direction.
Customer Service Manager
Madvapes
Mooresville, North Carolina
10.2012 - 04.2016
- Resolved escalated customer issues quickly and professionally, maintaining customer satisfaction even in high-pressure situations.
- Managed daily customer service operations in a high-volume environment, maintaining accuracy and efficiency to ensure exceptional service delivery.
- Supervised, trained, and supported customer service associates, ensuring consistent adherence to company procedures and performance standards.
- Prioritized and coordinated multiple tasks and customer needs, meeting deadlines while maintaining strong attention to detail in a fast-paced setting.
- Maintained accurate records and ensured customer requests, orders, and issues were properly documented and followed through to completion.
- Identified problems independently and determined effective solutions, keeping daily operations running smoothly and minimizing disruptions.
- Communicated clearly and professionally with customers, employees, and management to resolve issues and coordinate daily priorities, enhancing team effectiveness.
Education
Psychology
Mitchell Community College
Statesville, NC 09.2012 - 06.2013
Mooresville Senior High
Mooresville, NCSkills
- Customer Service & Communication
- Route Planning & Navigation
- Time Management
- Safe & Reliable Driving
- Delivery Coordination
- Problem Solving
- Attention to Detail
- Team Leadership
- Handling Customer Concerns
- Working Independently
- Meeting Daily Goals
- Safety & Quality Standards
Timeline
Delivery Driver
Uber Eats and Doordash
12.2024 - Current
Production Technician
Everbloom LLC
06.2023 - 11.2024
Customer Service Manager
Madvapes
10.2012 - 04.2016
Psychology
Mitchell Community College
09.2012 - 06.2013
Mooresville Senior High