Samantha Mateuszczyk
Lake Worth
Summary
Employee with 5+ years of experience in front and back of house roles within high-pressure settings. Demonstrated ability to provide efficient service while ensuring customer satisfaction. Skilled in drink preparation and fostering team collaboration, leading to improved operational flow and customer loyalty. Acknowledged for strong interpersonal skills and maintaining composure in challenging situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Server/Food Runner and Expo/Host
AJ’s American Grill
09.2020 - 06.2025
- Maintained cleanliness and organization of multiple areas, ensuring compliance with health regulations.
- Collaborated with kitchen staff for timely delivery of food orders to bar customers.
- Engaged with guests to provide exceptional customer service and anticipate needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders, servers, hosts, and food runners/expos on preparation, customer service standards, and POS operation.
- Resolved customer complaints promptly to uphold high satisfaction levels.
- Suggested new cocktails and appetizers as well as implemented upselling strategies to increase sales.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Oversaw training and onboarding process for all newly hired employees.
- Improved customer engagement by responding promptly to inquiries, leading to higher satisfaction and loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Windward Palms Retirement Home
07.2019 - 08.2020
- Served select menu to residents, enhancing dining experience for individuals with diverse abilities.
- Assisted in setting up tables and equipment according to established standards.
- Maintained comprehensive knowledge of menu items to address customer inquiries.
- Informed management of guest concerns to facilitate prompt resolutions.
- Handled challenging customers with professionalism and poise, ensuring satisfaction.
Education
Associate of Arts - Business
Florida Atlantic University
Boca Raton, FLSkills
- Cash and POS system handling
- Inventory control
- Team player attitude
- Highly reliable
- Conflict resolution and communication skills
- Strong multitasking
- Changing beer kegs
Certification
Food Handler Certification
Timeline
Bartender/Server/Food Runner and Expo/Host
AJ’s American Grill
09.2020 - 06.2025
Server
Windward Palms Retirement Home
07.2019 - 08.2020
Associate of Arts - Business
Florida Atlantic University
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