Samantha Mathwig
Liberty Hill,TX
Summary
My experience includes dental assisting and office management. I have 25 years experience. I pride myself in focused management and professionalism. Energetic and reliable, confident and compassionate. I have a strong and confident personality that allows me to handle difficult situations. Desire to make a difference, along with high standards for myself my work environment and team.
Overview
27
27
years of professional experience
Work History
Front Office Manager
Heartland Dental
Cedar Park, TX
04.2021 - Current
- Arranged documents for insurance claims.
- Verified insurance coverage and benefits for each patient prior to treatment.
- Resolved billing discrepancies with insurance companies in a timely manner.
- Assisted patients with their financial responsibility for dental treatments and procedures.
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Conducted weekly performance evaluations of office staff to monitor progress and productivity, and recommend promotions, corrective, or disciplinary actions.
- Prepared patient statements for payment of services rendered.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Developed procedures for tracking patient records and updating treatment plans as needed.
Office Manager
Mb2dental Solutions
Pflugervile, TX
09.2018 - 03.2021
- Supervised and offered assistance in to promote optimal productivity.
- Increased office organization by developing a productive team using smart office protocols.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Strengthened community outreach by coordinating, and attending marketing events along with building relationships with local businesses to promote office growth
- Oversaw office inventory and timely reordering of supplies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Improved operational efficiencies.
Clinical Coordinator/ Office Manger
Artistic Dentistry
Anchorage, AK
11.1997 - 12.2016
- Verified, updated and entered patient information into system.
- Arranged documents for insurance claims.
- Collected payments from patients and arranged payment schedules.
- Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
- Managed invoices and transaction receipts.
- Accurately collected and recorded patient medical and dental histories.
- Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
Skills
- Schedule management
- Problem resolution
- Staff motivation
- Claims appeal procedures
- Insurance processing
- Insurance eligibility verification
- Front office procedures expertise
- Operations management
Timeline
Front Office Manager
Heartland Dental
04.2021 - Current
Office Manager
Mb2dental Solutions
09.2018 - 03.2021
Clinical Coordinator/ Office Manger
Artistic Dentistry
11.1997 - 12.2016
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