Samantha Matthews
Oxford,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bank Teller
BB&T
12.2019 - 01.2021
- Responsible for handling customer financial transactions such as deposits, withdrawals, transfers and money orders
- Knowing the ins and outs of the bank's systems and policies
- Responsible for setting and meeting goals that promoted the bank's services they offer, like a special savings account or an additional checking account
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Head Waitress
Hwy 55 Burgers, Shakes & Fries
08.2016 - 12.2019
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Trained staff members on use of POS system.
Education
Certification in Medical Billing & Coding -
Piedmont Community College
Roxboro, NC07.2024
High school diploma -
J F Webb High School
Oxford, NC06.2015
Skills
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Banking Software Familiarity
- Listening and Comprehension
- Sales and Cross-Selling
- Excellent time management skills
- Attention to detail
- Adaptive Problem Solving
- Multitasking and Organization
Assessments
- Outside sales, Proficient, 02/01/22, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Typing, Proficient, 02/01/22, Transcribing text
- Medical billing, Proficient, 02/01/22, Understanding the procedures and forms used for medical billing
- Verbal communication, Proficient, 02/01/22, Speaking clearly, correctly, and concisely
- Medical terminology, Proficient, 02/01/22, Understanding and using medical terminology
Timeline
Bank Teller
BB&T
12.2019 - 01.2021
Head Waitress
Hwy 55 Burgers, Shakes & Fries
08.2016 - 12.2019
Certification in Medical Billing & Coding -
Piedmont Community College
High school diploma -
J F Webb High School
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