Samantha Matthews
The Bronx,NY
Summary
Compassionate Patient Care Associate with extensive experience at New York City Health And Hospitals, excelling in vital signs monitoring and patient care. Demonstrated strong organizational skills and effective communication, enhancing patient experiences and training new staff to improve team performance. Committed to maintaining HIPAA compliance and delivering high-quality care.
Healthcare professional with strong foundation in patient care and support. Proven ability to assist in patient hygiene, point of care testing, and ensure patient comfort, contributing to collaborative and results-driven environment. Reliable team player with excellent communication and adaptability skills valued by employers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Associate
New York City Health And Hospitals
04.2014 - Current
- Recorded temperature, blood pressure, pulse, oxygen saturation of peripheral oxygen, respiration rate, height and weight as directed by medical or nursing staff in Epic system
- Complete Depression Screening, Asthma Control Test (ACT) Screening, Social Determinants of Health (SDOH) Screening
- Perform, upload and document Retinal Eye Photo Screening
- Perform Point of care A1C and Pregnancy test and notify doctor and nurse of results
- Complete pre visit for tele-visit schedule referral appointment as directed by the doctor, schedule return visit and communicate with patient using telephone, video, or sign language interpreters when needed.
- Work closely with Attending and resident team during medical home to assist with completion of patient, medical forms, appointment to specialties, prepare upcoming patients, rescheduling, overbooking and relay messages from doctor to patient.
- Manually track return visit for attending and and at least six residents.
- Provide support for Pharmacist (labs, point of care A1c, glucose,
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
- Participated in continuing education opportunities to stay current on industry trends and further develop skills as a Patient Care Associate.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Seamlessly adjust to relocation to different units/clinics such as pediatric phlebotomy, expresscare and emergency department
Phlebotomist
Winston Staffing Services
08.2012 - 04.2014
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Contributed to a positive workplace culture through teamwork, professionalism, and a strong work ethic.
- Assisted in training new phlebotomists, leading to increased staff proficiency and overall team performance.
- Stayed current on industry best practices through regular continuing education courses, enhancing patient care quality.
- Packaged and shipped specimens to central lab daily.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Work in inpatient, clinical, and emergency setting,
- On call for hard stick for children, chemo, disable, mentally challenged and ICU patient.
Education
Associate of Science - Nursing
08-2028
Skills
- Care plan management
- Database coordination
- Daily living support
- Multitasking
- Basic life support
- Vital signs monitoring
- Patient care
- Direct patient care
- Organizational skills
- HIPAA compliance
- Verbal and written communication
- Documentation accuracy
- Phlebotomy techniques
- Client documentation
- Scheduling
- Proficient in [software]
- CPR certification
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- EKG Technician Certification (CET) -
- Phlebotomy Technician Certification (CPT)
- Nursing Assistant Certificate (CNA) Certificate
- Microsoft Office Certification (2020)
Certificate of Excellence (May 2024)
In honor of outstanding performance and dedication.
Timeline
Patient Care Associate - New York City Health And Hospitals
04.2014 - Current
Phlebotomist - Winston Staffing Services
08.2012 - 04.2014
Hostos Community College - Associate of Science, Nursing
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