Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Matthews

Henderson,NC

Summary

Dynamic professional with extensive experience in guest services and administrative support at Maria Parhem Hospital. Proven track record in enhancing customer satisfaction through effective problem-solving and complaint management. Skilled in cash handling and Microsoft Office, consistently exceeding performance metrics while fostering strong team collaboration and building lasting client relationships.

Qualified a with solid background in managing front desk operations efficiently. Proven ability to handle guest inquiries and resolve issues promptly while maintaining welcoming atmosphere. Demonstrated strong organizational skills and excellent communication abilities.

Experienced with managing front desk responsibilities, including guest relations and administrative tasks. Utilizes effective communication and problem-solving skills to ensure smooth operations. Strong understanding of organizational procedures and customer service excellence.

Overview

18
18
years of professional experience

Work History

Security Front Desk Officer/NC Detective Agency

Maria Parhem Hospital
11.2020 - 12.2023
  • Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Exceeded performance metrics consistently by multitasking effectively under pressure during high-traffic periods.
  • Direct patients to Doctors office, emergency rooms
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Monitored security cameras regularly to ensure a safe environment for both guests and employees on the property.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.

Administrative Assistant

Variety Wholesale
09.2007 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.

Bank Teller

Community National Bank
01.2006 - 08.2008
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Education

Basic Business Courses

Vance Senior High
Henderson NC
05-1984

Skills

  • Credit management
  • Cash handling
  • Guest services
  • Scheduling appointments
  • Microsoft office
  • Reception management
  • Team building
  • Guest relations
  • Bookkeeping
  • Registration
  • Complaint management
  • Customer service
  • Problem-solving

Timeline

Security Front Desk Officer/NC Detective Agency

Maria Parhem Hospital
11.2020 - 12.2023

Administrative Assistant

Variety Wholesale
09.2007 - 09.2021

Bank Teller

Community National Bank
01.2006 - 08.2008

Basic Business Courses

Vance Senior High

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