SAMANTHA MATTINGLY
Mount Washington,KY
Overview
11
11
years of professional experience
Work History
Learning and Development CONTRACTOR
Volunteers Of America Mid-States
09.2023 - 09.2024
- Initiated programs for national certification, aiming for organizational accreditation and employee advancement
- Researched state licensure board requirements, ensuring continuing education programs meet all necessary criteria for diverse clinical professions
- Partnered with clinical experts to identify training gaps, enhancing program relevance and impact through tailored curricula development
- Spearheaded national certification program, aligning organizational accreditation with employee growth
- Managed multi-state employee continuing education, ensuring compliance with licensure board requirements
- Conceptualized and proposed national certification programs, positioning the organization for future accreditation
- Drove employee career advancement through strategic educational initiatives with the goal of over 300 employees having the opportunity for national certification.
TEACHER
Bullitt County And Nelson County Schools
08.2020 - 02.2023
- Differentiated instruction to meet diverse learning needs, ensuring equal opportunities for success
- Collaborated on interdisciplinary unit planning with colleagues, fostering deeper student understanding across subjects and enhancing overall learning outcomes
- Implemented interactive teaching methods and hands-on activities, significantly boosting classroom engagement for classes of up to33 students
- Cultivated strong relationships with students, parents, and staff through open communication, creating a supportive and inclusive learning environment
- Led Professional Learning Community for Social Studies teachers, developing best practices and curriculum aligned with state standards
- Rapidly adapted to remote learning needs by creating online lessons and testing materials, ensuring continuity of education during challenging times
CLIENT SERVICES MANAGER
Louisville Tile Distributors
03.2022 - 10.2022
- Managed client relationships, addressing inquiries and resolving issues to ensure client satisfaction
- Managed 100+ incoming calls, emails, and inquiries from customers per day.
- Coordinated schedules for four designers, optimizing time for client meetings and administrative tasks
- Trained new hires in client services, enhancing team proficiency in order placement and client communication
- Cultivated client relationships, identified needs, and resolved issues, enhancing customer satisfaction and retention for Louisville Tile Distributors
- Nurtured client relationships through proactive follow-ups, addressing needs and resolving issues to foster long-term partnerships
- Facilitated seamless coordination between designers and clients, optimizing project timelines and elevating overall service quality
SUBSTITUTE TEACHER
Bullitt County Public Schools
02.2017 - 04.2020
- Planned engaging daily lessons for grades6-12 during extended teacher absences, ensuring continuity
- Managed classroom attendance and behavior, maintaining a productive learning environment
- Implemented existing lesson plans effectively, adapting to diverse student needs
- Built strong rapport with students through consistent encouragement and support
- Achieved positive student feedback and measurable improvement in classroom engagement
SALES MANAGER
Easy Connect, LLC
08.2013 - 01.2017
- Led a sales team, resolving escalated calls and customer inquiries, enhancing team performance
- Engaged with prospective customers to sell services over the phone, achieving significant sales growth
- Managed customer concerns effectively, improving customer satisfaction and sales rates
- Fostered a cohesive team environment, mentoring sales representatives to excel in customer engagement and problem-solving, leading to improved overall performance
- Implemented creative problem-solving strategies to address customer concerns, significantly enhancing satisfaction rates and boosting sales conversion
- Executed sales strategies, fostering long-term customer relationships and driving sustained business growth leading to a second location opening in Nashville, TN
Education
GRADUATE CERTIFICATE - INSTRUCTIONAL COACHING
University of Kentucky
Lexington, KY08.2023
GRADUATE CERTIFICATE - LEADERSHIP FOR DEEPER LEARNING
University of Kentucky
Lexington, KY08.2023
MASTER OF EDUCATION - EDUCATIONAL LEADERSHIP
University of Kentucky
Lexington, KY05.2023
BACHELOR OF SCIENCE - SECONDARY EDUCATION
Indiana University Southeast
New Albany, IN05.2020
Skills
- Leadership
- Public Speaking
- Communication
- Learning Development
- Sales
- Goal Setting
- Organizational Development
- Education
- Client Services
- Attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Learning and Development CONTRACTOR
Volunteers Of America Mid-States
09.2023 - 09.2024
CLIENT SERVICES MANAGER
Louisville Tile Distributors
03.2022 - 10.2022
TEACHER
Bullitt County And Nelson County Schools
08.2020 - 02.2023
SUBSTITUTE TEACHER
Bullitt County Public Schools
02.2017 - 04.2020
SALES MANAGER
Easy Connect, LLC
08.2013 - 01.2017
GRADUATE CERTIFICATE - INSTRUCTIONAL COACHING
University of Kentucky
GRADUATE CERTIFICATE - LEADERSHIP FOR DEEPER LEARNING
University of Kentucky
MASTER OF EDUCATION - EDUCATIONAL LEADERSHIP
University of Kentucky
BACHELOR OF SCIENCE - SECONDARY EDUCATION
Indiana University Southeast
Summary
Experienced Learning and Development Contractor with a proven track record in client services, education, and sales. Known for a visionary approach in fostering collaborative environments and building strategic partnerships. Adept in communication, learning development, and sales. Committed to driving organizational growth and enhancing programs.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsQuote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
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