Samantha Mattull
Highland ,IN
Summary
I have been serving and bartending for the past 5-10 years. I love to service customers with a great experience that I would enjoy myself if I was on the other side of the table. very outgoing, very attentive, I do not bring my personal problems to work or let it affect my shift in anyway, I stay calm and collective and difficult situation no matter the issue, I love serving and bartending, after I get a hang of the menu, I take orders with no pen and paper so I do have great memorization, very strategic, get along well with other coworkers, very helpful, just have an all-around good attitude, and I love what I do
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Riviera Maya Taco And Tequila Bar
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
Hooter Girl/trainer
Hooters
03.2017 - 11.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Became a certified trainer after the first six months of working there
Server/trainer
Buffalo Wild Wings
02.2014 - 03.2017
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Education
Certified Medical Assistant - Certified Medical Assistant
Jeromi Vocational Institute
Munster, IN10.2021
High School Diploma - Biology
Habit High School
Hammond, IN06.2014
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Suggestive Selling
- Alcohol awareness
- Food Service
- Team training and development
- New Hire Training
- Beverage Preparation
- Drink Preparation Techniques
- Sales expertise
- Classic cocktails
- Food Running
Accomplishments
National honor Society in high school, always upgrade to trainer at every single job that I work at.
Certification
Certified medical assistant
Timeline
Bartender
Riviera Maya Taco And Tequila Bar
11.2022 - Current
Hooter Girl/trainer
Hooters
03.2017 - 11.2022
Server/trainer
Buffalo Wild Wings
02.2014 - 03.2017
Certified Medical Assistant - Certified Medical Assistant
Jeromi Vocational Institute
High School Diploma - Biology
Habit High School
Certified medical assistant
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