Samantha Maxson
Clio,Michigan
Summary
Excellent customer service skills. Promoted customer satisfaction through all facets of operations to maintain consistent revenue and build sustainable Retail and Restaurant business. Developed organizational structure from ground up, brought in all funding and established operational parameters for continued success. Talented relationship-builder and analytical problem-solver.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Wellness Life LLC
Self-employeed
Clio, MI
03.2023 - Current
- Managing daily operations of the business, including staff, sales, inventory, and accounting.
- Resolving customer requests promptly and professionally in order to maintain a positive reputation for the business.
- Filling orders from start to finish. Including delivery or Shipping out.
- Ensuring compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintaining relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Formulating products that are geared towards a specific demographic. Including designing labels, and advertisements.
- Answering all customers questions online, and over the phone, ensuring that each customer gets all there needs met.
- In charge of social media, creating marketing strategies to drive revenue and increase visibility.
- Analyzed market trends and customer feedback to identify opportunities for growth.
YOLO Cafe LLC
Self-employeed
Birch Run, MI
09.2019 - 02.2023
- Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
- Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
- Ensured adherence to all local health department regulations regarding sanitation practices.
- Developed relationships with suppliers in order to secure discounts on bulk orders of ingredients or supplies.
- Reviewed financial statements and analyzed sales data to identify trends and develop new business opportunities.
- Hired and trained new staff members to ensure compliance with safety regulations and operational standards.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Created unique recipes and applied various culinary techniques for authentic Healthy cuisine.
- Distributed food to service staff for prompt delivery to customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Bagger Daves
Server
Clio, MI
09.2017 - 12.2018
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
Clio High School
Clio05-2009
Some College (No Degree) - General Studies
Charles Stewart Mott Community College
Flint, MISkills
- Project Management
- Positive and Professional
- Vendor Sourcing
- Payment Collection
- Check Processing
- POS System Operation
- Product Recommendations
- Compliance Monitoring
- Productivity Improvement
- Project Planning
- Schedule Management
- Technical Support
- Customer Relations
- Purchasing and Procurement
- Project Scheduling
- Data Entry
- Customer Service
- Customer Inquiries
- Telephone Management
Affiliations
- Organic Gardening/raising animals
- Cooking, baking, and canning
- Hiking in Nature and Yoga
Languages
Spanish
Elementary
Certification
- CPR
- Food License
References
References available upon request.
Timeline
Community Wellness Life LLC
Self-employeed
03.2023 - Current
YOLO Cafe LLC
Self-employeed
09.2019 - 02.2023
Bagger Daves
Server
09.2017 - 12.2018
High School Diploma -
Clio High School
Some College (No Degree) - General Studies
Charles Stewart Mott Community College
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