Samantha May

• Serviced guests with food and beverage requests in a timely, professional, and friendly manner
• Took advantage of excellent menu knowledge to advise customers and upsell high-profit items when possible
• Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.
• Cultivated warm relationships with regular customers.

• Speak with customers over the phone in order to schedule appointments
• Add, cancel, or make changes to employees' work schedules
• Schedule staff coverage in order to ensure the company's best operations standards
• Resolve conflicts for staff and/or customers
• Used Microsoft Word and other software tools to create documents and other communications
• Demonstrated respect, friendliness and willingness to help wherever needed
• Worked with customers to understand needs and provide excellent service
• Carried out day-day-day duties accurately and efficiently
• Used coordination and planning skills to achieve results according to schedule
• Served customers and followed outlined steps of service.

Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Identified issues, analyzed information and provided solutions to problems
• Increased customer satisfaction by resolving product and service issues
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Packaged or bagged purchases and assisted customers with in-vehicle loading
• Promoted and explained loyalty programs to customers

• Used coordination and planning skills
• Ensured needs of children were met including snacks, homework, playtime etc
• Provided nurturing care and comfort to distraught children.