Samantha Mayer
Canton,US
Summary
Professional administrative assistant with advanced knowledge of records management. Over 10 years of experience as a personable and meticulous leader who excels at prioritizing, completing multiple tasks at once, and following through to meet project objectives. Exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker. Customer service and conflict resolution skills are excellent. Advanced clerical knowledge Spreadsheets Driven Reliable and ambitious self-starter looking for an Administrative Assistant position with a growing company to use her diverse background. Friendly and dependable team player with good problem-solving skills, sound judgment, and strong critical thinking skills. Dedicated team member with excellent organizational skills and a keen eye for detail. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Pharmacy Customer Service Associate
Walgreens
Canton, OH
04.2022 - 08.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Counted, measured and compounded medications following standard procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
Administrative Assistant
Sunset 3 Realty
Brightwaters, NY
03.2012 - 09.2021
- Creative problem solving
- Letter preparation
- Documents filing
- Memorization and recall
- Restocking supplies
- Organizing mail
- Marketing
- Appointment setting
- Microsoft PowerPoint
- Multi-line phone proficiency
- Database organization
- Appointment scheduling
- Customer service
- Dedicated team player
- Real Estate Transactions:
- Lease Management
- Cancellations
- Extremely organized
- Rental Agreement
- Receiving rent and deposits
- Creating and sending out mailings
- Effectively controlled the release of proprietary and confidential information for general client lists
- Communication with customers
- Assisted program operations by preparing and updating documents, reports, and spreadsheets
- Visitors were escorted to specific offices or meeting rooms by me
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation
- Was in charge of scheduling, managing showings, and sending confirmations for appointments and meetings
- Was in charge of the company's paperwork
- Double-checked the accuracy and integrity of the files and fixed any errors
- Performed a variety of office support functions as needed
- Was in charge of supplies, vendors, organization, and upkeep in the office
- Photocopy, print, and check documents on behalf of other colleagues
- Received rent and deposits
- Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy
- Provided new employees with training in administrative procedures, company policies, and performance expectations
- Went over all of the incoming mail, prioritized it, and decided what steps needed to be taken
- Sorted all incoming mail from the post office, then distributed it to employees and correct departments
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Created high-quality internal and external office collateral, communications, and forms such as letters and memos
- Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance
- Was in charge of the reception area, which included answering phones, handling in-person requests, managing internal and external communications, and greeting visitors
- Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient
- Was in charge of sorting and distributing incoming communication data, such as faxes, letters, and emails.
Field Worker
New York State Parks
Fire Island, NY
10.2010 - 07.2011
- Sprayed fertilizer or pesticide solutions to control insects, fungus and weed growth.
- Used machetes and pruning shears to trim tops and limb tips from trees to control growth, increase limb health and improve overall shape.
- Weeded, thinned and pruned crops to encourage good growth.
- Loaded and unloaded supplies, checked inventory and requested new supplies.
- Picked up garbage
- Cleaned bathrooms
Education
Cosmetology -
Eastern Suffolk Boces
09.2009 - 06.2011
Bay Shore Senior High School
Bay Shore, NY 09.2007 - 06.2011
Skills
Sensitive material handlingComputer proficiencyManaging office suppliesSpreadsheet developmentResearchData entrySAMANTHA MAYERDocument scanningDetail-orientedTyping proficiencyMicrosoft ExcelDatabase entryFiling and data archivingMeeting arrangementsPhone call answeringOffice managementMultitasking and prioritizationInternet researchInventory suppliesFaxing documents
Inbound and outbound calling
Inbound and outbound calling
Quality assurance
Cross-functional team collaboration
Self-direction
Stocking and replenishing
Multi-line phone talent
Money handling abilities
Key holder experience
Report preparation
Sales expertise
Recordkeeping strengths
Retail store support
Meeting coordination
Office administration
Event Coordination
Managing office supply inventory
Mail handling
Time management
Scheduling
Microsoft Excel expertise
Organizational skills
File/records maintenance
Document scanning
Meticulous attention to detail
Database Management
Data Entry
Multitasking Abilities
Organization and Time Management
Timeline
Pharmacy Customer Service Associate
Walgreens
04.2022 - 08.2023
Administrative Assistant
Sunset 3 Realty
03.2012 - 09.2021
Field Worker
New York State Parks
10.2010 - 07.2011
Cosmetology -
Eastern Suffolk Boces
09.2009 - 06.2011
Bay Shore Senior High School
09.2007 - 06.2011