Samantha Mayer
Arcade,NY
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
16
16
years of professional experience
Work History
Office Manager
C.H.O.I.C.E.S.
Yorkshire, NY
05.2018 - Current
- Managed office supplies and inventory to ensure availability and organization.
- Supported scheduling and coordination of meetings and appointments for staff.
- Maintained filing systems for easy access to important documents and records.
- Assisted in onboarding new employees by preparing necessary materials and resources.
- Handled incoming calls and emails, providing information or directing inquiries appropriately.
- Organized office events and activities to promote team engagement and collaboration.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
Treasurer
C.H.O.I.C.E.S.
Yorkshire, NY
05.2018 - Current
- Managed financial transactions and maintained accurate records for organization.
- Developed annual budgets and monitored expenditures throughout the fiscal year.
- Provided training to staff on budgeting processes and financial software usage.
- Presented financial information at board meetings as needed.
- Reviewed accounts payable and receivable activities to ensure accuracy of financial transactions.
- Monitored and maintained financial records, including budgets, investments, and expenditures.
- Prepared quarterly reports summarizing organization's financial position.
- Prepared monthly bank reconciliations and general ledger entries.
- Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy.
- Maintained compliance with all applicable federal, state, local regulations regarding finance operations.
- Validated systems and procedures to support program implementation and streamline auditing processes.
Biblical Counseling
C.H.O.I.C.E.S.
Yorkshire, NY
05.2018 - Current
- Provided individual and group counseling sessions for diverse client populations.
- Maintained accurate documentation of client progress and treatment interventions.
- Conducted crisis intervention to support clients in urgent situations.
- Educated clients on resources and support services available in the community.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Conducted assessments to identify clients' strengths, challenges, and support systems.
- Educated clients on available resources and support services in the community.
- Researched best practices in the field of counseling in order to stay current on evidence based treatments.
- Obtained or maintained proper licensure or certification to meet state requirements.
- Advocated for clients' needs within their families, workplaces, and educational institutions.
Customer Service Representative
M and T Bank
Delevan, New York
01.2010 - 09.2017
- Assisted customers with account inquiries and transaction issues.
- Provided support for online banking and mobile app usage.
- Educated clients on bank products and services available.
- Processed loan applications and credit requests efficiently.
- Resolved customer complaints through effective communication skills.
- Collaborated with team members to enhance service delivery standards.
- Maintained accurate records of customer interactions and transactions.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Informed customers about new products or services available through the bank.
- Provided account information and answered customer inquiries in a timely manner.
- Identified potential fraud cases and reported them to the supervisor.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Maintained records of customer accounts including transactions and balances.
- Performed general clerical duties such as filing documents related to customer accounts.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Processed loan applications and verified documentation for accuracy.
- Verified customer signatures against signature cards on file at the branch.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Biblical Counseling Certification - Biblical Counseling
Fellowship of Biblical Counselors
Clarence, NY04-2018
High School Diploma -
Letchworth Central School
Gainesville, NY06-2005
Bible - Bible Studies
Lancaster Bible College
Lancaster, PASome College (No Degree) - Social Work
Lancaster Bible College
Lancaster, PASkills
- Office management
- Budget development
- Staff supervision
- Financial reporting
- Policy implementation
- Customer relationship management
- Crisis intervention
- Conflict resolution
- Team coordination
- Communication strategies
- Attention to detail
- Problem solving
- Time management
- Business administration
- Supply management
- Billing
- Employee supervision
- Financial accounting
- Staff hiring
- Scheduling and calendar management
- Relationship building
- Employee training
- Senior leadership support
- Banking operations
- Customer service
- Account reconciliation
- Bookkeeping
- Staff management
- Event coordination
References
References available upon request.
Timeline
Office Manager
C.H.O.I.C.E.S.
05.2018 - Current
Treasurer
C.H.O.I.C.E.S.
05.2018 - Current
Biblical Counseling
C.H.O.I.C.E.S.
05.2018 - Current
Customer Service Representative
M and T Bank
01.2010 - 09.2017
Biblical Counseling Certification - Biblical Counseling
Fellowship of Biblical Counselors
High School Diploma -
Letchworth Central School
Bible - Bible Studies
Lancaster Bible College
Some College (No Degree) - Social Work
Lancaster Bible College
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