Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Maynard

Reynoldsburg

Summary

Results-driven Adaptive Control Analyst with extensive experience at Bread Financial, leveraging data analysis and compliance monitoring to enhance system performance. Proven ability in DB2 and SQL querying, coupled with strong documentation skills and critical thinking, to implement strategic improvements and ensure regulatory adherence. Recognized for fostering team collaboration and achieving operational excellence.

Overview

9
9
years of professional experience

Work History

Adaptive Control Analyst Senior

Bread Financial
Columbus
07.2020 - Current
  • Coded and designed collections, manual credit limit increase, and payment defender strategies devised by internal partners into adaptive control software, such as PowerCurve.
  • Completed thorough testing of system changes using PowerCurve, Excel, Beyond Compare, Vcars, mainframe DB2, and other testing tools.
  • Documented all changes made to the system configuration, and kept track of version control records for audit purposes using Excel, PowerPoint, and Visio.
  • Completed post-install monitoring using mainframe DB2 and SQL data. Developed DB2 and SQL queries to ensure that the strategy is correct and compliant with regulations.
  • Complete ad-hoc and regular reporting on system performance, as well as ad-hoc research on the strategy or account treatment.
  • Partnered with key internal groups such as collections strategy analysts, credit management underwriting, IT, dialer support group, Fiserv partners, BID User Support, Vcars development teams, and compliance to ensure strategies are executed correctly, address identified issues, and achieve goals.

Dialer Support Supervisor

Bread Financial
Columbus
08.2016 - 07.2020
  • Responsible for driving collection performance through the implementation of strategic direction and project execution.
  • Creation and analysis of standard or ad-hoc reporting to provide real-time direction or interpretation of information directly to senior leadership and the PDSCC team.
  • Utilized a comprehensive knowledge base of core systems, applications, and technologies to identify and resolve issues, make informed decisions, and investigate issues.
  • Responsible for determining appropriate course-corrective intra-day changes through a disciplined, data-driven approach to provide the necessary insight.
  • Maintained documentation of operational and strategic changes involving the collections process to be utilized when analyzing performance and compliance-related reporting.
  • Regular completion of audits to ensure compliance with regulations is met.
  • Managed and trained a small team to execute daily operational tasks through regular coaching, mentoring, and development.
  • Supported the Sr. Director and Dept. The manager, as well as many key internal care center partners.

Education

Associate of Arts -

Columbus State Community College
Columbus, OH
12-2017

Skills

  • Adaptive control software
  • Data analysis
  • Data querying through DB2 and SQL
  • Microsoft Excel functionality
  • System testing
  • Process mapping
  • Critical thinking
  • Process improvement
  • Documentation skills
  • Compliance monitoring
  • Team collaboration

Timeline

Adaptive Control Analyst Senior

Bread Financial
07.2020 - Current

Dialer Support Supervisor

Bread Financial
08.2016 - 07.2020

Associate of Arts -

Columbus State Community College

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Samantha Maynard