Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha McBurney

Medical Assistant
San Antonio,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

3
3
years of professional experience

Work History

Phone Receptionist

Precision Spine and Pain Management
01.2024 - 01.2025
  • Managed high-volume incoming calls, directing patients to appropriate departments efficiently.
  • Scheduled appointments and coordinated patient flow to optimize clinic operations.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Provided exceptional customer service, addressing patient inquiries and concerns promptly.
  • Collaborated with medical staff to ensure seamless communication and service delivery.

Medical Assistant

Precision Spine and Pain Management
01.2023 - 01.2024
  • Assisted in patient intake, ensuring accurate data collection and documentation.
  • Coordinated with healthcare providers to schedule appointments and manage patient follow-ups effectively.
  • Conducted preliminary assessments, recording vital signs and medical histories for comprehensive evaluation.
  • Administered medications and injections under physician supervision to enhance patient care.

Medical Assistant/Front Desk Receptionist

Kerrville Medical Center
01.2022 - 01.2023
  • Assisted in patient examinations, documenting vital signs and medical histories accurately.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Educated patients on treatment plans and follow-up care, promoting adherence to medical advice.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.

Education

Medical Assistant Certificate -

Quest College
San Antonio, TX
01.2018

GED -

Quest College
San Antonio, TX
03-2018

Skills

  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Microsoft Excel
  • Professional telephone demeanor

Languages

Spanish
Professional Working

Timeline

Phone Receptionist

Precision Spine and Pain Management
01.2024 - 01.2025

Medical Assistant

Precision Spine and Pain Management
01.2023 - 01.2024

Medical Assistant/Front Desk Receptionist

Kerrville Medical Center
01.2022 - 01.2023

Medical Assistant Certificate -

Quest College

GED -

Quest College

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