Samantha McClaine
Amazon
Gary,IN
15
years of professional experience
Skilled operations and quality professional with experience in inspection, shift supervision, and employee training. Known for maintaining safety standards, improving accuracy, and supporting team performance through clear communication and hands-on coaching. Brings a strong focus on compliance, accountability, and issue resolution.
Work History
Quality Control Inspector
3 Years 7 Months- Inspected inbound and outbound products for defects, damage, and packaging accuracy.
- Verified shipments against purchase orders, manifests, and quality standards.
- Documented nonconformance findings and escalated issues through corrective-action workflows.
- Audited inventory and labeling accuracy using handheld scanning systems.
- Applied SOPs, safety guidelines, and compliance requirements during daily inspections.
- Collaborated with operations teams to resolve quality issues and prevent recurrence.
Shift Manager
2 Years 9 Months- Supervised daily shift operations, ensuring smooth service, food quality, and crew accountability.
- Managed cash handling, register accuracy, and end-of-shift reconciliation.
- Trained crew members on customer service, food safety, and station procedures.
- Monitored inventory levels, restocked supplies, and supported order accuracy.
- Coordinated opening and closing tasks, maintaining readiness for each service period.
- Enforced sanitation, safety, and health compliance across kitchen and front counter areas.
- Promoted a positive work environment through open communication and constructive feedback.
Account Executive
3 Years 2 Months- Managed client portfolios, strengthening retention through responsive service and proactive account planning.
- Negotiated contracts and pricing terms to secure favorable agreements and renewals.
- Developed sponsorship proposals aligned with client objectives and organizational revenue goals.
- Coordinated cross-functional teams to deliver campaign execution and issue resolution.
Crew Member
2 Months- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Table Games Dealer
11 Months- Dealt cards accurately while maintaining pace, game integrity, and compliance with gaming procedures.
- Calculated payouts and collected losing wagers using blackjack, roulette, and craps rules.
- Monitored betting activity to identify irregularities and protect casino assets.
- Verified chip counts, card shoes, and game equipment before and during table operations.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Internet Service/Sales Representative
1 Year 1 Month- Conducted product demonstrations and test drives to support informed buying decisions.
- Greeted customers and assessed vehicle needs to recommend suitable Honda models.
- Managed CRM follow-up tasks to maintain lead engagement and appointment schedules.
- Prepared vehicle presentations by highlighting features, options, and pricing details.
- Negotiated offers and resolved objections while maintaining customer satisfaction.
Hostess/Cashier
1 Year 9 Months- Greeted guests warmly and managed seating assignments to maintain smooth dining room flow.
- Monitored reservation lists and wait times, prioritizing arrivals and special requests accurately.
- Communicated continuously with servers and management to coordinate table availability and guest needs.
- Resolved front-of-house concerns promptly, supporting positive guest experiences and service recovery.
Team Member
2 Years- Delivered friendly guest service and resolved basic questions on sales floor
- Processed cashier transactions quickly while following payment and register procedures
- Processed cashier transactions quickly while following payment and register procedures.
Education
High School Diploma
Skills
Quality control
Visual inspections
Visual inspection
Visual inspections
Quality training
Inventory management
Safety procedures
Team collaboration
Employee supervision
Critical thinking
Logistics coordination
Timeline
Quality Control Inspector
Amazon
03.2023 - CurrentRead More
Shift Manager
Kentucky Fried Chicken
06.2020 - 03.2023Read More
Account Executive
EMMG
01.2019 - 03.2022Read More
Crew Member
Carlisle Group
08.2018 - 10.2018Read More
Table Games Dealer
Majestic Star Casino
07.2017 - 06.2018Read More
Internet Service/Sales Representative
Bosak Honda Highland
01.2016 - 02.2017Read More
Hostess/Cashier
Ameristar Casino
08.2013 - 05.2015Read More
Team Member
Target
08.2011 - 08.2013Read More
Emerson
High School Diploma
Read More