Samantha McClemens
Euless,TX
Summary
I am a dynamic and goal-oriented professional with two years of experience in the financial industry and fourteen years of experience in customer satisfaction. I am comfortable following operational procedures and can execute them seamlessly. I am seeking to leverage my solid expertise in building relationships with advisors and their clients in an energetic and active environment. I have a passion for servicing clients and want to continue growing this passion in a fun and innovative company.
Overview
13
13
years of professional experience
Work History
Analyst
Goldman Sachs Personal Financial Management
04.2021 - 11.2023
- First point-of-contact for newly interested prospects
- Responsbile for assigned client outreaches via phone & email
- Utilized script & email templates for client communication by compliance standards
- Maintained comprehensive notes & record keeping for each assigned client
- Openly communicated with advisors & their team about scheduled client appointments
- Followed an outreach schedule for responsive & nonresponsive clients.
Group Rooms Coordinator
Omni Hotels & Resorts
11.2018 - 10.2020
- Designed & maintained spreadsheets documenting vendors, facilities & guest information
- Organized venues, budgets, guest lists, catering & event timelines
- Maintained close communication with clients to mitigate service issues
- Motivated & encouraged team members to to communicate openly & constructively.
Room Service Order Receiver
Omni Hotels & Resorts
06.2018 - 11.2018
- Reviewed item requests & room service orders for accuracy
- Provided guests with information about menu items & placed their orders
- Responsible for food stock & supply upkeep
- Complied with company service standards, including inventory & cash control procedures.
Barista
Omni Hotels & Resorts
02.2014 - 06.2018
- Maintained calm demeanor during high-volume periods
- Ordered, received & stocked supplies & retail products
- Memorized official & off-menu preparations to serve all customer requests.
Restaurant Hostess
Omni Hotels & Resorts
08.2012 - 02.2014
- Communicated with kitchen staff to foster customer satisfaction
- Assisted guests with special accomodations to promote a comfortable dining experience
- Supervised activities of dining room staff to maintain service levels & support guest needs.
Layaway Associate
TJ Maxx
02.2012 - 11.2012
- Carried out duties within a fast-paced retail environment, providing organized stocking methods & plans
- Helped customers complete purchases including finding requested items, processing payments & bagging items
- Boosted store revenues & improved product retention rates
- Explained store policies to customers, resulting in fewer escalated complaints to the customer service desk.
Restaurant Hostess
Applebee's
11.2010 - 12.2011
- Supervised activities of dining room staff to maintain service levels
- Monitored dining area to assess server capacity and estimate wait times
- Supported serving staff, food runners & bussers to maintain clean appearances for guests.
Education
Diploma -
MacArthur High School
06.2011
Skills
- Excellent critical thinker
- Exceptional communication & interpersonal skills
- Proficient in Microsoft Suite, Google Suite & Salesforce
- Energetic & organized
- Quick learner
Timeline
Analyst
Goldman Sachs Personal Financial Management
04.2021 - 11.2023
Group Rooms Coordinator
Omni Hotels & Resorts
11.2018 - 10.2020
Room Service Order Receiver
Omni Hotels & Resorts
06.2018 - 11.2018
Barista
Omni Hotels & Resorts
02.2014 - 06.2018
Restaurant Hostess
Omni Hotels & Resorts
08.2012 - 02.2014
Layaway Associate
TJ Maxx
02.2012 - 11.2012
Restaurant Hostess
Applebee's
11.2010 - 12.2011
Diploma -
MacArthur High School
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