Samantha McClendon
Blackshear,GA
Summary
Adept at fluid measurement and providing emotional support, I leveraged these skills at Everise to enhance team productivity and customer satisfaction. My leadership as a Team Leader and experience across healthcare and insurance sectors underscore my ability to meet diverse needs, achieving significant improvements in operational efficiency and service quality.
Overview
22
22
years of professional experience
Work History
Team Leader
Everise
09.2022 - Current
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Licensed Life Insurance Agent
Independently Employed
09.2019 - 09.2022
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
- Promoted products and services using upselling and other sales strategies.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 200%%.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
CNA
Senior Care Unit
03.2003 - 03.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained best-in-class standards for individualized care in 200-bed unit by continuously checking in with patients and families and quickly providing care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Checked supply availability and laid out instruments for patient rooms.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Worked with doctors to complete daily
Education
Insurance License - Insurance
State of Georgia
Online06.2019
CNA - Cna
Coastal Pines Technical College
Waycross, GA09.2001
Skills
- Emotional and Social Support
- Fluid Measurement
- Vital Signs Collection
- Needs Determination
- Nutrition and Diet
- Activities of Daily Living (ADL) Support
- Caregiver Relations
- Feeding Assistance
- Time Management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Performance improvement
- Work planning
- Documentation and reporting
- Goal setting
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Daily workflow improvement
- Mentoring
- Leading team meetings
- Coaching
- Client support
- Issue resolution
- Complaint resolution
- Performance evaluations
- SMART goals
- Overtime management
- Key performance indicators
- Verbal and written communication
- Client communication
- Leadership
- Multitasking
- Time management
- Organizational skills
- Active listening
- Quality assurance
Timeline
Team Leader
Everise
09.2022 - Current
Licensed Life Insurance Agent
Independently Employed
09.2019 - 09.2022
CNA
Senior Care Unit
03.2003 - 03.2009
Insurance License - Insurance
State of Georgia
CNA - Cna
Coastal Pines Technical College
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