Samantha McClenning
Ballwin,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Pet Care Manager
Country Acres Pet Resort
Manchester, MO
03.2021 - Current
- Supervised daily operations of pet care services, ensuring high standards of animal welfare.
- Developed and implemented training programs for staff on pet handling and care techniques.
- Coordinated schedules for pet grooming, playtime, and feeding to optimize resource allocation.
- Monitored health and behavior of pets, addressing concerns promptly with owners and staff.
- Increased client retention rate by establishing strong relationships with customers through excellent communication skills and genuine empathy for their pets' welfare.
- Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
Seasonal Seed Tech
Benson Hill Biosystems
Creve Coeur, MO
08.2020 - 10.2020
- Optimized storage conditions for seeds, ensuring long-term viability and reducing spoilage.
- Maintained meticulous records of all seed inventory, ensuring accurate tracking throughout production process.
- Collaborated with team members to streamline seed processing workflows, enhancing productivity.
- Conducted routine inspections of seed quality, identifying defects and recommending improvements.
Lead
Missouri University of Science & Technology - Senior Research Project
Rolla, MO
08.2019 - 12.2019
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Designed the project in collaboration with group members
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier/Customer Service
Papillon Perennials
Wildwood, MO
01.2016 - 08.2018
- Processed customer transactions efficiently using POS systems.
- Assisted customers in selecting plants and gardening supplies, enhancing their shopping experience.
- Maintained accurate cash drawer balance throughout shifts, ensuring financial integrity.
- Implemented inventory management practices to streamline stock replenishment processes.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Biological Sciences
Missouri University of Science And Technology
Rolla, MO12-2019
Skills
- Leadership qualities
- Animal handling expertise
- Patience and tolerance
- Resourcefulness and initiative
- Customer service
- Time management abilities
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Organizational skills
- Documentation and reporting
Timeline
Pet Care Manager
Country Acres Pet Resort
03.2021 - Current
Seasonal Seed Tech
Benson Hill Biosystems
08.2020 - 10.2020
Lead
Missouri University of Science & Technology - Senior Research Project
08.2019 - 12.2019
Cashier/Customer Service
Papillon Perennials
01.2016 - 08.2018
Bachelor of Science - Biological Sciences
Missouri University of Science And Technology