Microsoft Office 365
Samantha McCollum
Southaven,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager and Consultant
HV Health Southaven LLC
08.2019 - Current
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Interacted well with customers to build connections and nurture relationships.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Direct Support Staff
The Mentor Network
07.2018 - 07.2019
- Identified needs and coordinated plans for travel and out-of-town functions.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
Nanny/Medical Companion
Ronan's Angels
07.2017 - 07.2018
- Provided developmentally appropriate activities for children.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Prepared meals and snacks for children based on dietary guidelines.
- Monitored children's play activities to verify safety.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Administered basic first-aid and medication in emergency situations.
- Facilitated language acquisition with vocabulary-rich conversations and age-appropriate language exercises catered to individual needs.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Direct Support Staff
Aurora Residential Alternatives
02.2017 - 02.2018
- Improved client well-being by providing emotional support and fostering strong relationships.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Liaised with key accounts to deliver targeted administrative household support.
- Maintained clean, safe, and well-organized patient environment.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Machine Operator
Midwest Rubber
02.2015 - 03.2017
- Achieved consistent high-quality output through meticulous attention to detail and adherence to established standards.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Maintained open communication with supervisors regarding equipment status, addressing concerns promptly to minimize disruptions.
- Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
- Maximized throughput by consistently meeting or exceeding daily production targets without compromising on quality control measures.
Education
Some College (No Degree) - International Studies
University of Wisconsin - River Falls
River Falls, WIHigh School Diploma -
La Farge High School
La Farge, WI05.2012
Skills
- Staff Supervision
- Marketing and Promotions
- Operations
- Project Management
- Customer Relations
- Customer Response
- Schedule Management
- Calendar Management
- Personnel development
- POS Systems
- Friendly and Positive
- Store displays
Certification
Driver's License, 03/01/20, 06/01/26
Personal Information
- Title: Customer Service Manager
- Work Permit: Authorized to work in the US for any employer
Software
Timeline
Store Manager and Consultant
HV Health Southaven LLC
08.2019 - Current
Direct Support Staff
The Mentor Network
07.2018 - 07.2019
Nanny/Medical Companion
Ronan's Angels
07.2017 - 07.2018
Direct Support Staff
Aurora Residential Alternatives
02.2017 - 02.2018
Machine Operator
Midwest Rubber
02.2015 - 03.2017
Some College (No Degree) - International Studies
University of Wisconsin - River Falls
High School Diploma -
La Farge High School
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