Samantha McCombs
Birmingham,AL
Summary
I am a personable professional with exemplary customer service skills. I have experience in a variety of rolls and do well learning new skills. I excel in positions where I am helping others and where effective communication and good rapport is needed. I have good attention to detail and organization as well.
Overview
10
10
years of professional experience
Work History
Property Manager/Maintenance
Rapanos Family, LLC
05.2022 - 04.2025
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Removed debris and waste from outdoor areas.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Residential House Cleaner
Self Employed
10.2018 - 04.2024
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Exceeded client expectations to garner future services.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Sanitized homes after move-out or prior to move-in.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Mortgage Loan Processor
Self Employed
08.2020 - 12.2023
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Coordinated closing process with attorneys and title companies.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Reviewed and validated details of loan applications and closing documentation.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Sales Associate
ABC Fine Wine & Spirits
05.2023 - 11.2023
- Performed Wine and Spirits Samplings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
Office Administrator
I Love Oils, Inc
03.2015 - 05.2018
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Handled shipping, receiving, and inventory of product.
- Managed companies social media.
- Worked educational and sales events.
- Called clients to remind them of upcoming events or promotional deals.
- Maintained cleanliness and organization of office.
Education
High School Diploma -
Estero Highschool
Estero, FL06-2015
Skills
- Customer service and engagement
- Professional communication skills
- Advanced interpersonal skills
- Mortgage loan processing
- Property management experience
- Property maintenance
Timeline
Sales Associate
ABC Fine Wine & Spirits
05.2023 - 11.2023
Property Manager/Maintenance
Rapanos Family, LLC
05.2022 - 04.2025
Mortgage Loan Processor
Self Employed
08.2020 - 12.2023
Residential House Cleaner
Self Employed
10.2018 - 04.2024
Office Administrator
I Love Oils, Inc
03.2015 - 05.2018
High School Diploma -
Estero Highschool
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