Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha McCone

Glendora,CA

Summary


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience

Work History

Medical Receptionist

Optum
10.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Supported office staff and operational requirements with administrative tasks.

Workers' Compensation Claims Assistant

VONS-SAFEWAY
05.2006 - 03.2023
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Generated, posted and attached information to claim files.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Posted payments to accounts and maintained records.

Education

High School Diploma -

Central-Hower
Akron, OH
06-1986

Skills

  • Appointment management
  • Reminder calls
  • Letter preparation
  • EMR / EHR

Timeline

Medical Receptionist

Optum
10.2023 - Current

Workers' Compensation Claims Assistant

VONS-SAFEWAY
05.2006 - 03.2023

High School Diploma -

Central-Hower

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Samantha McCone