Samantha McConnell
Spring Creek,NV
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Summary
Flexible hard worker ready to learn and contribute to team success. Attentive Teller/Loan Officer with 5 years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards.
Overview
5
5
Years of customer service experience.
Work History
Lunch Monitor
Elko County School District
Spring Creek, NV
09.2019 - Current
- Patrolled cafeteria throughout lunch periods to check for spills and help students.
- Assisted with preparation and stocking of food items and condiments.
- Effectively multitasked within fast-paced environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Supervised group behaviors and utilized modification techniques.
Gymnastics Coach
Elko Gymnastics Club
Elko, NV
07.2017 - 01.2019
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
Professional Banker and Loan Officer
Nevada State Bank
Spring Creek, NV
04.2008 - 07.2011
- Built client rapport through frequent individualized recommendations for financial products and services.
- Opened customer accounts by recording account information.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Completed daily cash balancing, including ATM.
- Verified amounts and integrity of every check or funds transfer.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Bank Teller
Great Basin Bank
Elko, NV
05.2006 - 04.2008
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Welcomed customers and offered pleasant service during entire transaction.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Directed specific questions to appropriate branch personnel.
- Entered member transaction data into online banking software.
Education
High School Diploma -
06.2005
Some College (No Degree) - General Education
Skills
- Student supervision
- Clerical skills
- Customer service
- Money handling
- Transaction Processing
- Financial Transactions
- Money Handling
- Balance Transfers
- Customer Relationship Development
- Money Management
- Signature Verification
- Customer Relationship Management
- Customer Needs Assessment
- Money Orders
- Cash Counting
- Debt and Credit Management
- Customer Service-Focused
- Team Player
- Client Relations
- Excellent Communicator
- Friendly
- Reliable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lunch Monitor - Elko County School District
09.2019 - Current
Gymnastics Coach - Elko Gymnastics Club
07.2017 - 01.2019
Professional Banker and Loan Officer - Nevada State Bank
04.2008 - 07.2011
Bank Teller - Great Basin Bank
05.2006 - 04.2008
Spring Creek High School - High School Diploma,
Dixie State University - Some College (No Degree), General Education
Similar Profiles
Jesenia BargerJesenia Barger
Substitute Teacher at Elko County School DistrictSubstitute Teacher at Elko County School District
Erika CallErika Call
Substitute Teacher at Elko County School DistrictSubstitute Teacher at Elko County School District
Heather YorgesenHeather Yorgesen
Elementary School Teacher, First Grade at Elko County School DistrictElementary School Teacher, First Grade at Elko County School District