SAMANTHA MCCORVEY
Pensacola,Florida
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
12
12
years of professional experience
Work History
Phone Sales Representative
AT&T
Pensacola, FL
08.2019 - Current
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Responded to service requests during and after business hours.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Fraud Specialist
Navy Federal Credit Union
Pensacola, Florida
06.2017 - 05.2019
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Conducted interviews with suspects and filed reports of findings.
- Identified assets of suspects in order to freeze and seize assets.
- Reviewed transactions and receipts to identify any suspicious activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
MARKETING SPECIALIST
Sears Home Services
Pensacola, Florida
Jun 2015 - Jun 2017
- Consistently meeting marketing sales goals across multiple stores promoting home Improvements estimates.
- Established new accounts, built effective relationships with each store to develop superior satisfaction.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Worked closely with in-house design team to develop visuals for content.
- Maintained inventory of marketing literature, archive files and sample files.
- Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
Delivery Driver
Federal Express
Pensacola, FL
Sep 2014 - 06.2017
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Boatswains Mate
United States Navy
San Diego, CA
Sep 2011 - 02.2014
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).
- Directed ship navigation and route preparation.
Education
Associates - Arts
Pensacola State College
Pensacola, FloridaBachelor Of Science - Technical Management
Embry-Riddle Aeronautical University
Daytona Beach, FL08.2024
Skills
- Emergency planning
- Maritime rescue operations
- Communications oversight
- Global logistics distribution
- Vessel navigation
Accomplishments
- Received two Good Conduct Medals.
- Received Global War on Terrorism Service Medal.
Timeline
Phone Sales Representative
AT&T
08.2019 - Current
Fraud Specialist
Navy Federal Credit Union
06.2017 - 05.2019
MARKETING SPECIALIST
Sears Home Services
Jun 2015 - Jun 2017
Delivery Driver
Federal Express
Sep 2014 - 06.2017
Boatswains Mate
United States Navy
Sep 2011 - 02.2014
Associates - Arts
Pensacola State College
Bachelor Of Science - Technical Management
Embry-Riddle Aeronautical University
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