SAMANTHA MCCRAY
Macfarlan,USA
Summary
Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Virtual Receptionist
Smith AI
Los Altos , Cal
10.2024 - 03.2025
- Responded to customer inquiries in a timely manner.
- Transcribed message details to promptly relay to appropriate recipients.
- Took messages from callers and accurately relayed details to intended staff.
- Used reference files to answer simple questions about client business.
- Handled incoming and outgoing calls according to standard operating procedures.
- Completed connections between callers, departments and professionals.
- Utilized paging technology within organization to connect quickly with key people.
Live Chat Support Agent
Reynolds & Reynolds
12.2023 - 12.2024
- Managed multiple simultaneous conversations while maintaining a friendly demeanor
- Exceeded daily quotas for chat engagements, achieving consistently high performance ratings
- Provided timely responses to customers, ensuring a positive experience with the company's products or services
- Demonstrated ability to provide exceptional customer service through live chat interactions
- Participated in team meetings and training sessions related to customer service topics.
Patient Care Associate
LYP
Cincinnati, OH
05.2022 - 12.2023
- Developed rapport to create safe and trusting environment for care
- Uphold confidentiality requirements and regulatory compliance guidelines
- Acted as first point of contact and set appointments for prospective clients
- Handled complaints and questions, and re-directed calls to other team members
- Answered phone calls and answered questions from potential customers
- Maintained accurate records of patient care including treatments, medications administered and other pertinent information.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
Sales Agent
TranzAct
Boxborough, MA
12.2021 - 05.2022
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Assisted call-in customers with questions and orders
- Explained features and advantages of Medicare products or services to promote sales
- Performed cold-calling and follow-ups with leads to secure new revenue
- Logged reports, expenses, receipts and sales documents into digital database
- Used Cuy and FOCA to track pipeline activity and analyze sales trends
- Explained features and advantages of Medicare Advantage products or services to promote sales
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Financial Analyst
United States Air Force, USAF
San Antonio, TX
09.2010 - 09.2012
- Company Overview: 802nd Comptroller Squadron, Lackland Air Force Base, Texas
- Provides accounting support to the 502 nd Air Base Wing organizations and tenant unit personnel totaling 40,000 individuals
- Supervises outstanding travel orders metric; researches and validates aged travel documents
- Manages accounting voucher control logs and certifies collection payments are 100% accurate
- Certifies and obligates travel orders for 450 military personnel totaling $448K
- Ensures deployable personnel depart within designated window
- Tracks 3.4K disbursement vouchers for payment office
- Accounts for $13.9M expenses daily
- 802nd Comptroller Squadron, Lackland Air Force Base, Texas
Education
High School Diploma -
Ritchie County High
WV05.2009
Skills
- Multitasking Abilities
- Adaptability
- Call center experience
- Phone Etiquette
- Patient chart maintenance
- Scheduling
- Documentation
- Verbal and written communication
- Data inputting
- Meticulous attention to detail
Certification
Licensed Insurance Agent
References
References available upon request
Timeline
Virtual Receptionist
Smith AI
10.2024 - 03.2025
Live Chat Support Agent
Reynolds & Reynolds
12.2023 - 12.2024
Patient Care Associate
LYP
05.2022 - 12.2023
Sales Agent
TranzAct
12.2021 - 05.2022
Financial Analyst
United States Air Force, USAF
09.2010 - 09.2012
High School Diploma -
Ritchie County High