Samantha McCutcheon
Irving,TX
Summary
To obtain a position within an organization that values professionalism and provides the opportunity for growth and advancement.
Overview
19
19
years of professional experience
Work History
Neuro Rehabilitation Specialist
Centre For Neuro Skills
Irving, Texas
01.2022 - Current
- Supervise and directly train patients with brain injuries with Activities of Daily living and home programs assigned by clinical therapists
- Administer and train patients on self-administration of prescription and non-prescription medications
- Provide training and assistance with bathing, grooming, hygiene, toileting, dressing housecleaning, cooking, clothes washing
- Perform bed, bath, toilet and chair transfers
- Document patient activities and progress on programs that occur during the shift
- Supervise and provide instructions to patients with social, recreational, shopping and entertainment activities
- Transport patients to medical appointments, scheduled appointments
- Provided customer care to patients and their family members
- Appointment scheduling.
Direct Support Professional
Long Island Developmental Disabilities Service Office
Commack, New York
11.2007 - 05.2018
- Assisted developmentally impaired individuals with everyday living skills
- Accompanied clients to and from doctor's appointments
- Scheduled client's medical appointments
- Provided customer care to patients and family members
- Ensured proper medical documents were submitted to nursing staff
- Worked daily on assigned goals to promote some level of independence
- Encouraged proper hygiene by assisting with personal care
- Administered medication
- Supervised staff on shift in the absence of management.
Call Center Representative
Tri-Supreme Optical
Farmingdale, New York
09.2005 - 11.2007
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Placed outbound calls to customers ensuring they were content with their product, answering any questions or concerns
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Skills
- Microsoft Word
- Access
- Outlook
- Excel
- Customer Service Representative
- Complaint resolution
- Creative problem solving
- Professional telephone demeanor
Education
High School Diploma -
Walter G O'connell Copiague High School
Copiague, NYBachelor of Science - Healthcare Management
SUNY Empire State College
Saratoga Springs, NYTimeline
Neuro Rehabilitation Specialist
Centre For Neuro Skills
01.2022 - Current
Direct Support Professional
Long Island Developmental Disabilities Service Office
11.2007 - 05.2018
Call Center Representative
Tri-Supreme Optical
09.2005 - 11.2007
High School Diploma -
Walter G O'connell Copiague High School
Bachelor of Science - Healthcare Management
SUNY Empire State College