Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Samantha McDaniel

Fort Worth,TX

Summary

Proven leader at Bass Pro Shops. Energetic and personable, with innate ability to build and maintain relationships. Understands market trends and customer needs, adept in crafting sales strategies and negotiating deals. Aims to drive revenue growth and enhance customer satisfaction through targeted sales initiatives.

Developed skills in fast-paced sales environment, excelling in relationship management and strategic planning. Looking to transition into new field, bringing expertise in team leadership and customer engagement. Prepared to leverage these transferrable skills to contribute effectively in new role.

Overview

4
4
years of professional experience

Work History

Group Sales Manager - Apparel, Footwear, Camo

Bass Pro Shops
01.2025 - Current
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Club Manager

Cabela's / Bass Pro Shops
10.2023 - 01.2025
  • Increased staff performance and engagement via motivational leadership.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Achieved monthly performance goals by setting clear objectives for 150+ employees while providing regular progress updates during team meetings.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Built strong relationships with customers to increase retention and loyalty.

Front End Team Lead

Cabela's / Bass Pro Shops
04.2022 - 10.2023
  • Lead a team of 20+ employees; providing guidance, motivation, training and feedback.
  • Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Developed comprehensive reports outlining team performance metrics and goals.
  • Handled customer complaints and inquiries, worked in tandem with managers to resolve issues while providing excellent customer service.
  • Assisted management in assessing internal staffing and training needs, recommending enhancements and changes as appropriate.
  • Collaborated with other departments to ensure successful completion of projects.
  • Performed opening and closing procedures according to SOP guidelines such as processing bank deposits, handling large volumes of cash, and daily audits of cash drawers to ensure accuracy of funds.

Customer Service Associate

Cabela's / Bass Pro Shops
09.2021 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted customers with product selection, order entry, and payment processing.
  • Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
  • Followed up with customers to support satisfaction and resolve any issues.
  • Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
  • Compiled daily sales reports for management review.

Education

Central Texas College
Killeen, TX

High School Diploma -

Robert M Shoemaker High School
Killeen, TX
05.2011

Skills

  • Excellent Customer Service
  • Attention to Detail
  • Multitasker
  • Inventory Accuracy
  • Strategic Thinking
  • Adaptability
  • Merchandising
  • Daily Store Operations
  • Staff Training and Development

Accomplishments

GSM

  • Partnered with Regional Manager to compose a monthly Comp Report consisting of 25 stores and their GM's to evaluate the competition market. Report is sent to merchants and vendors with the intent to receive and carry product not currently in our inventory to promote sales.
  • Implemented the onboarding of the SIMS program, an inventory locating and auto-replenishment system.
  • Oversaw the transition from label signage to digital signage. Partnering with the vendor for accurate sizing throughout the entire store - 40,000 individual ESL's, creating processes for a smooth conversion.
  • Collaborated with corporate for New Store Opening readiness. Assisted 3 stores in the region for VMD prep, customer service training, and grand opening.
  • Supervised team of 140 staff members.

Timeline

Group Sales Manager - Apparel, Footwear, Camo

Bass Pro Shops
01.2025 - Current

Club Manager

Cabela's / Bass Pro Shops
10.2023 - 01.2025

Front End Team Lead

Cabela's / Bass Pro Shops
04.2022 - 10.2023

Customer Service Associate

Cabela's / Bass Pro Shops
09.2021 - 04.2022

Central Texas College

High School Diploma -

Robert M Shoemaker High School

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