Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha McDermott

Bellingham,MA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and retail operations, notably at Coach. Excelled in building customer relationships and achieving sales targets through exceptional service and teamwork. Skilled in cash handling and problem-solving, consistently enhancing customer satisfaction and store performance. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

4
4
years of professional experience

Work History

Sales Associate

Coach
06.2024 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.

Fast Food Crew Member

Dunkin' Donuts
05.2022 - 06.2024
  • Took orders, prepared meals, and collected payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Collaborated with team members to complete orders.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted other team members to achieve goals.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Supported management in achieving operational efficiency by completing additional tasks as assigned.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.

Crew Member

Dunkin' Donuts
01.2022 - 01.2022
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted other team members to achieve goals.
  • Greeted customers promptly and took orders to keep flow of traffic moving.

Cashier

Bungay Brook Golf Club
06.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Crew Member

Dunkin Dounts
07.2020 - 05.2021
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

Associate of Arts - Studio Arts

University of New Hampshire
Durham, NH

Associate of Arts - Marketing

Mass Bay Communtiy College
Wellesley, MA

High School Diploma -

Medway High School
Medway, MA
06-2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving skills
  • Time Management
  • Cash Handling
  • Problem-Solving
  • Multi-tasking strength
  • Listening Skills
  • Exceptional customer service
  • Retail Store Operations
  • Relationship Building
  • Goal-Oriented
  • Money Handling
  • Excellent people skills
  • Product Sales

Timeline

Sales Associate

Coach
06.2024 - Current

Fast Food Crew Member

Dunkin' Donuts
05.2022 - 06.2024

Crew Member

Dunkin' Donuts
01.2022 - 01.2022

Cashier

Bungay Brook Golf Club
06.2021 - 08.2021

Crew Member

Dunkin Dounts
07.2020 - 05.2021

Associate of Arts - Studio Arts

University of New Hampshire

Associate of Arts - Marketing

Mass Bay Communtiy College

High School Diploma -

Medway High School

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Samantha McDermott