Samantha McDonald
Wichita Falls,TX
Summary
Experienced professional specializing in customer service and merchandising. Strong skills in product assembly and visual merchandising. Focused on improving customer satisfaction and optimizing operational processes.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Shop Hand
Southwestern Pump and Equipment
Wichita Falls, Texas
09.2023 - 12.2024
- Assembled and disassembled pump equipment components to ensure efficient operation.
- Maintained workshop cleanliness and organization, promoting a safe working environment.
- Supported inventory management by overseeing parts and supplies.
- Assisted customers in product selection, addressing inquiries with detailed information.
- Prepared job sites by organizing supplies and removing unnecessary items.
- Restocked shelves promptly, addressing low inventory levels.
- Engaged in continuous learning of shop products and services for improved customer assistance.
Merchandiser
Driveline Retail Merchandising
Wichita Falls, Texas
04.2024 - 11.2024
- Collaborated with store management to optimize product placement and enhance visual merchandising standards.
- Executed planograms, ensuring compliance with specifications and enhancing display effectiveness.
- Utilized mobile devices for efficient task reporting and timely inventory updates.
- Maintained organized work environments, supporting safety and operational efficiency.
- Stocked, rotated shelves, and built displays to achieve objectives for stores and suppliers.
- Assisted in material handling for display setups, ensuring smooth execution of projects.
- Coordinated staff on planogram execution, strengthening communication and collaboration.
- Cleaned and organized display cases, shelves, and aisles to maintain high presentation standards.
Crew Member
Sonics Drive In
Wichita Falls, Texas
09.2022 - 02.2023
- Delivered friendly customer service to enhance guest dining experiences.
- Engaged with customers to resolve inquiries and concerns, enhancing overall satisfaction.
- Collaborated with team members to ensure timely fulfillment of orders.
- Operated kitchen equipment efficiently for food and beverage preparation.
- Accurately handled cash register transactions and maintained financial responsibility.
- Executed opening and closing tasks, ensuring efficient workstation setup and cleanliness.
- Organized and restocked supplies, supporting smooth operations and enabling team effectiveness.
- Cleaned restaurant areas by sweeping floors, wiping tables, and emptying trash.
Education
Some College (No Degree) - Industrial Automation
Vernon College
Wichita Falls, TXSkills
- Warehouse operations
- Equipment maintenance
- Inventory management
- Stock replenishment
- Product assembly
- Forklift Driving Experience
- Pallet Jack Operation
- Safety awareness
- Facility upkeep
- Attention to detail
- Team collaboration
- Excellent communication
- Product display
- Planogram execution
- Heavy lifting
- Customer support
Certification
Customer Service Certification- ETA
Timeline
Merchandiser
Driveline Retail Merchandising
04.2024 - 11.2024
Shop Hand
Southwestern Pump and Equipment
09.2023 - 12.2024
Crew Member
Sonics Drive In
09.2022 - 02.2023
Some College (No Degree) - Industrial Automation
Vernon College