Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Samantha McFarland

Vista,CA

Summary

Customer-oriented, highly motivated, determined, and committed individual offering 2 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Always striving to take on any new challenge or opportunity that is presented my way. To further my career path, I will be attending a Cal State this Fall 2024 to pursue in getting my Bachelor of Science Degree in Business Administrations in Marketing. I am committed and dedicated to serving not just the customers that walk in or out of the doors, but to the entire community as a whole. I want to make a difference to every face I get to see, to every voice I get to speak with, and to every heart I get to make a personal connection with. I want to use my skills, work ethics, and my abilities as a leader to make a change within my team and the community around me. We can all make a difference by working together!

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
San Marcos, CA
10.2022 - Current
  • Hired, trained, and supervised new employees.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained accurate records of employee performance reviews.

Underwriter

Arlington Financial Consultants
Pompano Beach, FL
04.2019 - 10.2022
  • Gathered and analyzed information to determine risk acceptability.
  • Analyzed financial information including income, assets, liabilities and credit history of applicants.
  • Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
  • Inspected financial statements, credit information and title data to complete underwriting process.
  • Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
  • Utilized diverse data tools and processes to analyze, interpret and manage data.
  • Ensured timely submission of all documents needed for closing transactions.
  • Followed underwriting guidelines in developing rates for new and renewal groups.

Sales Associate

Kohls Department Store
Yorba Linda, CA - California
04.2017 - 04.2018
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assessed customer needs to provide assistance and information on product features.

Crew Member

McDonald's
Yorba Linda, CA - California
01.2016 - 04.2017
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

Associate of Business Administration - Business Administration

Palomar College
San Marcos, CA
05-2024

High School Diploma -

Canyon High School
Anaheim, CA
06-2017

Skills

  • Customer Service Management
  • Employee Training
  • Supply Ordering
  • Problem-Solving
  • Leadership Development
  • Recruiting and Hiring
  • Store Opening and Closing Procedures
  • Employee Terminations
  • Team Leadership
  • Employee Scheduling
  • Cash Management
  • Flexible Schedule
  • Multitasking and Organization
  • Staff Management
  • Strategic Thinker
  • Documentation and Reporting
  • Reliable
  • Training and Mentoring

Affiliations

  • Journaling
  • Painting
  • Hiking
  • Dancing
  • Traveling
  • Airsofting
  • Dog Sitting (When I have Time)
  • Going to the beach
  • Hanging out with friends/family
  • Played softball for 13 years

Accomplishments

  • Representative of Bullying Program in High School
  • AP Literature Senior Year of High School
  • Awarded MVP/PLayer of the Year in Softball in High School

Certification

  • ServSafe Certified
  • CPR Certified

Timeline

Store Manager

Starbucks
10.2022 - Current

Underwriter

Arlington Financial Consultants
04.2019 - 10.2022

Sales Associate

Kohls Department Store
04.2017 - 04.2018

Crew Member

McDonald's
01.2016 - 04.2017

Associate of Business Administration - Business Administration

Palomar College

High School Diploma -

Canyon High School

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Samantha McFarland