Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
BusinessAnalyst
Samantha McGehee

Samantha McGehee

Kenosha,WI

Summary

Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.

Overview

8
8
years of professional experience

Work History

Managed Systems Administrator

Impact Networking
Lake Forest, IL
07.2023 - 02.2024
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Accurately reviewed and processed new sales/change orders by using in-house quoting software.
  • Reviewed customer ordered documents for completeness and data entry in CRM
    Draft contractual documents for review/approval.
  • Ensure that contract proposals & opportunities are closed accurately and demonstrate high attention to detail working with financial information.
  • Verified and recorded Hardware/Software items in ERP system as listed in vendor quotes to ensure accurate order processing.

Core Network Engineer

Impact Networking
Lake Forest, IL
12.2021 - 07.2023
  • Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
  • Met with departmental managers to discuss project status and determine action plans.
  • Researched and recommended network equipment and peripheral devices.
  • Created detailed documentation of all changes made to the core network infrastructure.

Service Desk Analyst

Leeward Business Advisors LLC
Kenosha, WI
12.2016 - 11.2021
  • Established strong relationships with customers through courteous communication and timely responses.
  • Developed an understanding of company products and services as well as competitor offerings in order to effectively respond to customer inquiries.
  • Maintained customer service database by recording customer interactions and transactions, updating accounts information, and regularly filing documents.
  • Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
  • Participated in training sessions related to product updates, software upgrades.

Education

High School Diploma -

Gateway Technical College
Racine, WI
05-2018

Skills

  • Ability to prioritize, multitask, and meet changing deadlines
  • Active Directory management and maintenance
  • Ability to manage user accounts, licenses, and permissions through O365 admin portal
  • Microsoft Exchange, SQL, and SharePoint management
  • DNS, DHCP, VPN and foundational networking and connectivity concepts
  • Fundamental troubleshooting of Office 365 applications and services
  • Experience working for a managed services organization
  • Azure and other cloud solutions

Certification

  • Comptia ITF
  • CJIS Certification
  • CCNA - Performed in 2017-2018

Languages

English
Professional

References

Alexander Sulaiman +1 (224) 766-1130

Linda Rivera +1 (224) 374-9591

Stephen Kucharski +1(262)358-1093

Kathy Bennett +1 (727-687-3105)

Timeline

Managed Systems Administrator

Impact Networking
07.2023 - 02.2024

Core Network Engineer

Impact Networking
12.2021 - 07.2023

Service Desk Analyst

Leeward Business Advisors LLC
12.2016 - 11.2021

High School Diploma -

Gateway Technical College

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Samantha McGehee