Samantha McKay
Tampa,FL
Summary
Personable professional dedicated to cultivating positive client, staff and management connections. Highly-motivated and energetic employee and a reliable individual possessing strong work ethic, professional demeanor and dedicated to exceptional customer service and decision-making skills. Proficient communicator with skills in complex problem-solving and conflict resolution. Strong adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Always willing to take on new tasks, and adapt quickly to new needs and policies. I am seeking a new professional challenge with room for career growth. In addition, I get along great with fellow co-workers as well! I am skilled at completing daily individual assignments along with contributing to team success. I am excited about the next opportunity in my career path.
Overview
8
8
years of professional experience
Work History
Gymnastics School Director
Golden City Gymnastics
Valrico, FL
10.01-23 - Current
- Recruited, hired and trained employees on operations and performance expectations.
- Cultivated and maintained relationships to promote positive work culture.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Built strong referral network to generate new business opportunities.
- Generated reports to review data and issue corrective actions for improvements.
- Reviewed lesson plans and adjusted lessons.
- Prepared lesson plans according to approved syllabi.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Sales and Marketing Representative
Verizon Wireless
Billings, MT
01.2023 - 10.2023
- Developed positive relationships with new and existing customers, leading to increased sales opportunities.
- Performed regular research on target audience's wants, needs and purchasing patterns.
- Assisted salesforce with customer leads and follow up to build constant contact.
- Performed data entry and market research and maintained databases.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Created and maintained relationships with customers, vendors, and other stakeholders.
- Generated leads through cold-calling, networking events, and digital campaigns.
- Developed and implemented marketing strategies to drive sales growth.
- Developed business plans to successfully finance business ventures.
Server
Northern Hotel
Billings, MT
10.2022 - 03.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Administrative Assistant
Doubletree By Hilton
Missoula, MT
06.2022 - 09.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Inventoried and ordered supplies for office.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Scheduled appointments, meetings and events for management staff.
- Coordinated appointments, meetings and conferences.
- Prepared and prioritized calendars and correspondence.
- Maintained accurate department and customer records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
- Assisted with special projects supporting sales and marketing campaigns.
- Drafted professional business documents for various managers and executives.
Server
Second Set Bistro
Missoula, MT
05.2021 - 12.2022
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Acro Gymnastics Coach
Gymnastics, Bitterroot Gymnastic School
Missoula, MT
08.2017 - 10.2021
- Answered any customer, complaints, comments or concerts in a respectful and professional manner
- Trained and interviewed employees
- Made lesson plans and work out schedules for teams
- Kept supplies, equipment, and facilities in a neat, organized, and performance-oriented fashion
- Prepared teams to compete in tournaments and other special games
- Encouraged team members to become stronger, more agile athletes and more successful competitors
- Built strong media and community relationships in support of sports programs
- Instructed individual students and groups on how to perform bars, beam, and tumbling techniques
- Maintained safety of training, individual exercises, and equipment usage
- Worked well with other coaches, team members, and school leadership mentors to maintain a strong program.
Server
Bernices Backey
Missoula, MT
12.2018 - 01.2020
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Gymnastics Coach Instructor
Billings Gymnastics School
Billings, MT
08.2016 - 08.2017
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to the sport.Set clear performance targets and evaluated player and team achievements.Ran drills and practices to help children to develop and improve their sports skill levels
- Guided children and encouraged them to develop a strong work ethic by being a positive role model and practicing skills regularly.
Swim Instructor
Billings Gymnastics school
Billings, MT
08.2016 - 08.2017
- Contributed to the operation of a clean, friendly and well maintained health club.
- Executed lesson plans.
- Prepared teaching area for each class and returned all equipment to storage at the end of class.
- Explained ways to swim and float.
- Supervised school aged kids in the deep end while ensuring safety.
- Completed all training to be a life certified life guard.
- Completed CPR training.
Education
Bachelor of Arts - Sociology,
University of Montana
Missoula, MT05.2022
Bachelor of Arts - Criminology
The University of Montana
Missoula, MT05-2022
High School Diploma -
Billings West High School
Skills
- Works well under pressure
- Bachelors degree in sociology and criminology
- Verbal communication
- Sales techniques
- Excel spreadsheets
- Meeting planning
- Data entry documentation
- Detailed meeting minutes
- Upbeat, outgoing and positive
- Strong communication skills
- Highly responsible and reliable
- Following regulations
- Professional demeanor
- Service-oriented
- Outstanding cleanliness
- Excellent customer service
- Team Member Motivation
Timeline
Sales and Marketing Representative
Verizon Wireless
01.2023 - 10.2023
Server
Northern Hotel
10.2022 - 03.2023
Administrative Assistant
Doubletree By Hilton
06.2022 - 09.2022
Server
Second Set Bistro
05.2021 - 12.2022
Server
Bernices Backey
12.2018 - 01.2020
Acro Gymnastics Coach
Gymnastics, Bitterroot Gymnastic School
08.2017 - 10.2021
Gymnastics Coach Instructor
Billings Gymnastics School
08.2016 - 08.2017
Swim Instructor
Billings Gymnastics school
08.2016 - 08.2017
Gymnastics School Director
Golden City Gymnastics
10.01-23 - Current
Bachelor of Arts - Sociology,
University of Montana
Bachelor of Arts - Criminology
The University of Montana
High School Diploma -
Billings West High School
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