Samantha McLaughlin
Burnt Hills,NY
Summary
Dynamic bartender with a proven track record at O’Tooles Restaurant, excelling in high-volume environments. Expert in responsible alcohol service and suggestive selling, enhancing guest experiences and cultivating loyalty. Highly reliable team player, skilled in inventory management and optimizing beverage costs to maximize profitability. Committed to maintaining a professional appearance and exceptional customer service.
Overview
21
21
years of professional experience
Work History
Bartender
O’Tooles Restaurant
03.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Bartender
The Edison Club
04.2004 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Scotia Glenville HS
Scotia, NYSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Responsible alcohol service
- Hospitality service expertise
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Food service
Timeline
Bartender
O’Tooles Restaurant
03.2022 - Current
Bartender
The Edison Club
04.2004 - 02.2022
Scotia Glenville HS
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