Knowledgeable Information Technology professional with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities. Dedicated employee with history of meeting company goals.
Hi, I’m
Samantha McManus
North Augusta,United States
Summary
Overview
8
years of professional experience
Work History
LevelTouch, LLC
Training Roles Support Manager
05.2023 - Current
Job overview
- Full-time, 40 hrs/wk
- Onsite and remote
- Responsible for management of accounts provisioning, modification, and maintenance processes of MHS GENESIS daily.
- Manage scheduling of instructor-led training (ILT), assigns required Computer Based Trainings (CBT), and manage local MTF Health Informatics (HI) training staff in conjunction with local government POC.
- Assist in organization, planning, and implementation of training events targeted at enhancing end user understanding and functionality of MHS GENESIS.
- Assign classrooms/computer rooms for training and provide calendar invites.
- Manage training rosters, user role assignments, and load provider credentials.
- Forecast manpower requirements for trainers (trainer staff onsite).
- Track and facilitate action items related to implementation and sustainment.
- Support site scheduled events deployment activities, and sustainment planning.
- Support and facilitate gap analysis of events’ output data.
- Submits tickets to initiate MHS Genesis account creation and provisioning for end users.
- Assist with preparing instructional aids and materials for training.
- Manage domain access, privileges and verify end user role and clinic responsibilities to ensure correct roles assignment for MHS GENESIS.
- Troubleshoot end user role issues and identify any role adjustments.
- Submit Global Service Center (GSC) tickets to initiate, modify, suspend, reactivate, and enable end user accounts.
- Present at meetings to address updates/changes to MHS Genesis.
- Extensive collaboration with Training Site Lead and Site Integrators to ensure end user roles and accounts are operating as designed.
- Provide briefings with a blueprint for all newly hired employees of MTF's for account set up.
- Assist with healthy learning environment for trainers and end user by ensuring training areas are adequate and have the required functional hardware.
- Collaborates with Training Roles Managers and other personnel working on MHS GENESIS related issues at other MTFs within the DHA enterprise.
Unisys Corporation
IT Support Specialist
02.2023 - 05.2023
Job overview
- Full-time, 40 hrs/wk
- Created help desk tickets, troubleshot, and resolved desktop issues for approximately 30 clients per day
- Assisted customers with preparing new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to clients about new software or hardware.
- Determined hardware, software, and network system issues using proactive troubleshooting techniques and created RMA tickets based on computer malfunctions
- Provided technical support to multiple clients of various operating systems
- Worked with ServiceNow and CMS ticketing systems
Dept Of Defense
IT Technical Support Intern
03.2023 - 03.2023
Job overview
- Voluntary, 25 hrs/wk
- Helped department set up equipment for meetings, events and operations.
- Configured, installed, and upgraded operating systems to include Windows, Apple OS X, and Linux
- Supported team needs with research and problem-solving abilities.
- Configured hardware, devices, and software to set up workstations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed technical issues to identify troubleshooting methods needed for quick remediation.
Department Of Defense
Dental Assistant GS-05-0681
11.2020 - 02.2023
Job overview
- Full-Time Employee, 32 hrs/wk
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory for 12 operatories by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history and vital signs for future reference.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Typed patient data into computer system using MHS Genesis while following privacy laws and maintaining high level of accuracy.
Augusta Oral Surgery Specialists
Oral Surgery Assistant
08.2015 - 11.2018
Job overview
- Full-time, 40 hrs/wk
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Typed patient data into computer system using Eaglesoft software while following privacy laws and maintaining high level of accuracy.
Education
Google
from Cybersecurity Professional Certificate
05.2023
University Overview
CourseraRemote
from IBM Cybersecurity Analyst Professional Certificate
01.2023
University Overview
CompTIARemote
from Security+ Certification
12.2022
University Overview
CourseraRemote
from Google IT Support Professional Certificate
12.2022
University Overview
American Red CrossBeaufort, SC
Certificate from Dental Assisting
05.2009
University Overview
Skills
- Linux, Windows, Apple OS X, Android
- SQL, Python, Javascript, C, Redux, CSS, React
- AWS Cloud Computing
- ServiceNow, Microsoft Active Directory
- Technical Support
- Assemble and Disassemble Computing Hardware
- Threat Intelligence
- System Performance Assessment
- Data and Host Security
- Developing Security Plans
- Troubleshooting Network Issues
- Collaborative Team Player
- Issue and Resolution Tracking
Timeline
Training Roles Support Manager
LevelTouch, LLC
05.2023 - Current
IT Technical Support Intern
Dept Of Defense
03.2023 - 03.2023
IT Support Specialist
Unisys Corporation
02.2023 - 05.2023
Dental Assistant GS-05-0681
Department Of Defense
11.2020 - 02.2023
Oral Surgery Assistant
Augusta Oral Surgery Specialists
08.2015 - 11.2018
Google
from Cybersecurity Professional Certificate
Coursera
from IBM Cybersecurity Analyst Professional Certificate
CompTIA
from Security+ Certification
Coursera
from Google IT Support Professional Certificate
American Red Cross
Certificate from Dental Assisting
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