Summary
Overview
Work History
Education
Skills
Timeline
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Samantha McNamara

Forney,TX

Summary

Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills.

Overview

18
18
years of professional experience

Work History

Picker Packer

TwinMeds
Dallas, TX
09.2022 - 07.2024
  • Confirmed items picked for orders by keying codes into system.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Selected products and items from shelves and pallets for customer orders.
  • Used handheld scanners to key in data for packages.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.

Cook

Cadence Academy Preschool
Forney, TX
04.2022 - 08.2022
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Replenished food items from inventory and rotated ingredients.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

Customer Service Representative

Sigel's Beverages
Dallas, TX
08.2021 - 04.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

E-Commerce Personal Shopper

Kroger's Grocery
Forney, TX
10.2017 - 04.2022
  • Completed pickup and shopping orders for customers within local area.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Secured and stored items until customer pickup.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Suggested comparable products to replace out-of-stock items.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Listened to customer needs to identify and recommend best products and services.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Asked store associates for help locating missing products.

Assistant Store Manager

Sigel's Beverages
Dallas, TX
12.2012 - 09.2017
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.

Assistant Manager

Centennial Beverage
Dallas, TX
02.2006 - 12.2012
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Education

High School Diploma -

Forney High School
Forney, TX
05-2005

Skills

  • Shipment Preparation
  • Product Packaging
  • Quality Control
  • Order Fulfillment

Timeline

Picker Packer

TwinMeds
09.2022 - 07.2024

Cook

Cadence Academy Preschool
04.2022 - 08.2022

Customer Service Representative

Sigel's Beverages
08.2021 - 04.2022

E-Commerce Personal Shopper

Kroger's Grocery
10.2017 - 04.2022

Assistant Store Manager

Sigel's Beverages
12.2012 - 09.2017

Assistant Manager

Centennial Beverage
02.2006 - 12.2012

High School Diploma -

Forney High School

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Samantha McNamara