Samantha McSwain
New Richmond
Summary
Capable professional well-versed in completing daily rounds, collecting measurements and identifying processing concerns early through diligent inspections. Conscientious, reliable and driven to make positive impact through work. Excellent organizational, observational and decision-making abilities. Methodical professional in quality control and assurance field, known for being highly productive and efficiently completing tasks. Possess specialized skills in precision measurement, defect identification, and regulatory compliance which ensure adherence to industry standards. Excel in problem-solving, communication, and time management, making significant contributions to team success and product excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Garmet Inspector
CINTAS, Professional Uniform and Facility Services
Milford
07.2022 - 12.2024
- Inspected garments for quality assurance and adherence to specifications.
- Recommended improvements to enhance garment inspection processes and efficiency.
- Monitored production processes to ensure compliance with established quality standards.
- Reviewed defective items and implemented corrective measures accordingly.
- Inspected garments to ensure they met quality standards and customer specifications.
- Reported any irregularities in garment construction to management personnel.
- Maintained a high level of productivity while inspecting garments quickly and accurately.
- Ensured that all defects such as stains, tears or holes were identified and reported to supervisors.
Hawks Tags
Dan Hawk
Amelia
02.2020 - 06.2022
- Operated machinery to produce products in a fast-paced manufacturing environment.
- Monitored machine performance and conducted routine maintenance to ensure optimal operation.
- Followed safety protocols and maintained a clean workspace to prevent accidents.
- Adjusted machine settings based on production requirements and specifications.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Load raw materials into machines according to specified measurements.
- Comply with company policies regarding quality control procedures.
- Prepared machine for production processes by equipping with required tools and parts.
- Monitored and observed production line to watch for pile-ups and jams.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Unload finished products from machines onto conveyors or other transport systems.
- Set up and operate machine tools to produce precision parts and instruments.
- Performed regular maintenance on machines to ensure optimal performance.
- Adjusted machine settings according to production requirements.
Honda East
Tina Howard
Beechmont
04.2017 - 01.2020
- Managed customer inquiries through phone and email communication.
- Coordinated appointment scheduling for service and sales teams.
- Provided product information to enhance customer understanding and satisfaction.
- Assisted in resolving customer complaints with effective communication techniques.
- Collaborated with sales representatives to streamline lead generation processes.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Scheduled follow-up appointments for customers when necessary.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Provided support to other BDC representatives as needed.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Resolved customer complaints in a timely manner.
- Maintained an organized filing system for customer records and documents.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Performed data entry into computer systems accurately and efficiently.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Verified that customer accounts were up to date with all required documents.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Monitored call center metrics such as call volume, abandonment rate, average handle time.
- Continuously developed knowledge of competitive landscape by researching industry trends.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Greeted customers and provided excellent customer service.
- Provided accurate information to customers on products and services offered.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
Education
High School Diploma -
New Richmond Graduation Academy
New Richmond05-2007
Skills
- Corrective actions
- Quality assurance
- Customer service
- Attention to detail
- Team collaboration
- Time management
- Machine operation
- Effective communication
- Data entry
- Packaging inspection
- Adaptability and flexibility
- Analytical thinking
- Problem-solving abilities
- Decision-making
- Problem-solving aptitude
- Relationship building
- Multitasking Abilities
- Professionalism
- Critical thinking
- Detail orientation
- Self motivation
- Teamwork
Affiliations
- Swimming with my 5 year old, doing anything with her. Walking my dog. Going to the library. Lover of any and all movies. Music lover. Gardener. Cheerleader mom. Single mom. Hardworking. Determined. Persistent. Reliable.
Accomplishments
- In high school, I failed 9th grade, got expelled my 10th, so no one thought I would graduate, I didn't even get senior photo nor was i in the yearbook. Then I went to the Graduation Academy, caught those 2 years up and graduated 5 months early and got to walk with my class!
Certification
- high school diploma, 2007
References
References available upon request.
Timeline
Garmet Inspector
CINTAS, Professional Uniform and Facility Services
07.2022 - 12.2024
Hawks Tags
Dan Hawk
02.2020 - 06.2022
Honda East
Tina Howard
04.2017 - 01.2020
High School Diploma -
New Richmond Graduation Academy
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