Samantha Medlin
Temple
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Looking for a new role where hard work and dedication is noticed.
Overview
16
16
years of professional experience
2004
2004
years of post-secondary education
Work History
Assistant Manager
Mac Pizza Management
Temple
03.2016 - Current
- Managed daily operations to ensure smooth service delivery.
- Trained and mentored staff on customer service best practices.
- Assisted in inventory management and supply ordering processes.
- Assisted in managing daily operations of high-volume pizza restaurant.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Customer Service Representative
TTEC
Temple
03.2018 - 10.2018
- Managed customer accounts and updated information accurately.
- Handled escalated calls and provided solutions to complex problems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Monitored customer feedback to enhance service quality consistently.
Caregiver
Arbor House Assisted Living Memory Care
Temple
01.2010 - 11.2010
- Provided companionship and emotional support to enhance resident well-being.
- Maintained a clean and safe environment following health regulations.
- Supported bathing, dressing and personal care needs.
- Communicated effectively with families regarding resident status and care plans.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Documented daily activities and changes in residents' conditions accurately.
- Collaborated with healthcare professionals to coordinate resident care services.
- Trained new staff on caregiving techniques and safety protocols.
- Engaged residents in social activities to promote cognitive stimulation and interaction.
Education
Certificate of High School Equivalency
Belton, TXSkills
- Operations management
- Staff training
- Inventory management
- Quality control
- Team leadership
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Decision making
- Scheduling and planning
- Strategic thinking
- Compliance
- Policy enforcement
- Customer rapport
- Adaptability and flexibility
- Verbal and written communication
Languages
ASL
Professional
Timeline
Customer Service Representative
TTEC
03.2018 - 10.2018
Assistant Manager
Mac Pizza Management
03.2016 - Current
Caregiver
Arbor House Assisted Living Memory Care
01.2010 - 11.2010
Certificate of High School Equivalency