Samantha Medlock
Birmingham,AL
Summary
I am a hardworking employee. Devoted to giving every client a positive and memorable experience. Passion for problem-solving and customer service. Eagerness to learn new technologies and systems.
Overview
10
10
years of professional experience
Work History
Help Dsek
Birmingham City Schools
Birmingham, AL
06.2024 - Current
- Resolved the customer issue, offering solutions whenever possible.
- Answer the telephone, respond to customer questions, submit tickets, and resolve problems.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Help with connectivity problems, password resets.
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel.
Companion Sitter
Mrs. Albright
Birmingham, AL
03.2022 - 01.2024
- Assist with medications, and feed the client.
- Maintained detailed records of services performed on clients.
- Helped clients get in and out of beds and wheelchairs.
- Assisted with daily living activities, such as light housekeeping, meal preparation, and dressing. Engaging in conversation, listening to concerns, and providing social interaction to combat loneliness and isolation.
CNA
Deborah Houser
Birmingham , AL
09.2014 - 04.2021
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Supported non-ambulatory residents in range of motion exercises.
- Helped residents walk with or without a self-help device.
- Providing companionship, emotional support, and assistance with daily living activities, like meal preparation, medication reminders, personal care, and light housekeeping.
Education
Cosmetology - Cosmetology
Roebuck Beauty School
Birmingham, AL04-2003
Cosmetology - Cosmetology
Southern Jr. College
Birmingham, AL10-1989
High School Diploma -
Woodlawn
Birmingham, AL05-1984
Skills
- Prepping and preparing clients for everyday activities
- Excellent problem-solving and analytical skills
- The ability to deliver clear, step-by-step instructions
- Patient, friendly demeanor, with a great aptitude for listening
- Commitment to providing exceptional customer service
- Passion for problem-solving and customer service
Timeline
Help Dsek
Birmingham City Schools
06.2024 - Current
Companion Sitter
Mrs. Albright
03.2022 - 01.2024
CNA
Deborah Houser
09.2014 - 04.2021
Cosmetology - Cosmetology
Roebuck Beauty School
Cosmetology - Cosmetology
Southern Jr. College
High School Diploma -
Woodlawn
Similar Profiles
MELISSA PITTMANMELISSA PITTMAN
Special Education Collaborative Resource Teacher at Birmingham City SchoolsSpecial Education Collaborative Resource Teacher at Birmingham City Schools
Paulina WileyPaulina Wiley
Teachers Aide at Birmingham City SchoolsTeachers Aide at Birmingham City Schools
Kimberly Sellers-HallKimberly Sellers-Hall
School Counselor at Birmingham City SchoolsSchool Counselor at Birmingham City Schools