Summary
Overview
Work History
Education
Skills
Timeline

Samantha Meeks

Customer Success Specialist
Atlanta,GA

Summary

Service-driven and customer-obsessed professional with over 12 years working in the aviation and customer service industry. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Successful at handling numerous clients and difficult accounts. Focused on attending to various customer needs with history in achieving and exceeding expectations.

Overview

10
10
years of professional experience

Work History

Flight Attendant

American Airlines
Chicago, IL
11.2012 - 10.2020
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Directed junior team members in proper duties and company regulations.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.

Administrative Coordinator

Nicole's Beauty Lounge
Atlanta, GA
03.2020 - 12.2021
  • Documented and communicated needed actions to management to maintain continuity of work operations.
  • Delivered reporting, account information and various other tailored data for clients.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Focused on growing social media presence through engaging content and using data and customer insights to guide process.
  • Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.

International Flight Attendant

United Airlines
Charlotte, NC
12.2021 - 10.2022
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Inventoried aircraft amenities and completed order list for turnaround.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Directed junior team members in proper duties and company regulations.

Customer Success Specialist

QGenda
Atlanta, GA
10.2022 - Current
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor of Arts - Psychology

University of Phoenix, Tempe, AZ

Skills

CRM and Office Management Softwareundefined

Timeline

Customer Success Specialist - QGenda
10.2022 - Current
International Flight Attendant - United Airlines
12.2021 - 10.2022
Administrative Coordinator - Nicole's Beauty Lounge
03.2020 - 12.2021
Flight Attendant - American Airlines
11.2012 - 10.2020
University of Phoenix - Bachelor of Arts, Psychology

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Samantha MeeksCustomer Success Specialist