Samantha Mehner
Colorado Springs,CO
Summary
A people first leader, adept in data analytics and cross-functional communication. Excelled in enhancing operational efficiency and spearheading technology initiatives, leading to significant process improvements. Demonstrated expertise in department budget oversight and problem resolution, ensuring project success and operational excellence.
Overview
20
20
years of professional experience
Work History
Tech Strategy and Planning Sr. Manager
USA Triathlon of Colorado
Colorado Springs, CO
02.2019 - Current
- Met with internal and external constituents to understand challenges, and created project scopes based on findings.
- Identified areas of improvement within existing operations through process analysis.
- Proposed or approved modifications to project plans.
- Facilitated team meetings and workshops to align on goals and strategies.
- Created and maintained an annual technology budget.
- Delegated work to staff, setting priorities and goals.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Developed and executed QA plans for new system features.
- Identified errors in accounting reports and processes, and facilitated corrective action.
Membership Services Operations Manager
USA Triathlon of Colorado
Colorado Springs, CO
01.2018 - 01.2019
- Oversaw daily operations for customer services, processing membership applications, and amateur national rankings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Responded to information requests from superiors, providing specific documentation.
Membership Services Manager
USA Triathlon of Colorado
Colorado Springs, CO
01.2014 - 12.2017
- Oversaw daily operations for customer services, processing of membership applications, and amateur rankings
- Conducted semi-annual personnel reviews
- Developed and produced reports to aid analyzing the state of our membership based on geographical location and age.
- Created training manual and conducted training for staff on various systems within the department.
Sanctioning/Membership Coordinator
USA Triathlon of Colorado
Colorado Springs, CO
11.2008 - 01.2014
- Ensured all risk management criteria were met for assigned events.
- Reconciled events to ensure that all funds for events were received.
- Created written standard operating procedures for completing post-race reconciling, and rankings.
- Trained team members on systems and processes.
Office Manager
Memorial Gardens Cemetery and Funeral Home
Colorado Springs, CO
05.2005 - 07.2008
- Created, maintained, and reviewed client and company files and filing systems.
- Performed quality assurance checks of client and company records.
- Ensured Sarbanes-Oxley compliance requirements were met and exceeded.
- Reviewed new contracts for accuracy and compliance.
- Entered contracts into internal computer system for accounting and file tracking purposes.
- Provided administrative support to multiple managers and sales staff, including merchandise ordering, A/R & A/P, reviewing client purchase records and determining further needs, preparing reports, generating documents and templates for office needs.
- Assisted in completing legal documents including: Social Security Administration Notification of Death, Certificates of Interment Rights, Internment Orders and Authorizations, insurance claims, VA benefit forms, and lost deed affidavits.
- Oversaw day to day office functions and operation to ensure maximum productivity, improving work flow processes.
Education
MBA - Business Administration And Management
05-2017
Bachelor of Arts - History
01-2011
Associate of Arts - General Studies
01-2001
Skills
- Reporting oversight
- Cross-functional communication
- Documentation and reporting
- Data analytics
Affiliations
- Fiber artist enthusiast - I love all things dealing with yarn and thread. I knit, embroider and crochet. I find tactile hobbies balance my technical work life.
- Reader - fictional and non-fiction. I believe the only way to improve oneself is with exposure to other's thoughts and ideas.
- Amateur astronomer - In 2024, I joined the Colorado Springs Astronomical Society to learn about our universe and the people who study it.
Timeline
Tech Strategy and Planning Sr. Manager - USA Triathlon of Colorado
02.2019 - Current
Membership Services Operations Manager - USA Triathlon of Colorado
01.2018 - 01.2019
Membership Services Manager - USA Triathlon of Colorado
01.2014 - 12.2017
Sanctioning/Membership Coordinator - USA Triathlon of Colorado
11.2008 - 01.2014
Office Manager - Memorial Gardens Cemetery and Funeral Home
05.2005 - 07.2008
University of Colorado At Colorado Springs - MBA, Business Administration And Management
University of Colorado At Colorado Springs - Bachelor of Arts, History
Pikes Peak Community College - Associate of Arts, General Studies
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