Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Meier

Imperial,MO

Summary

Proven professional with a track record of enhancing business operations and customer satisfaction at Gateway Specialized Marketing and Meier Cleaning Services. Excelled in team management and superior customer service, driving improvements and resolving issues efficiently. Demonstrated adaptability and a results-driven approach, leveraging data analytics for informed decision-making and fostering positive customer interactions.

Overview

11
11
years of professional experience

Work History

Amazon Flex

Delivery Drivers
03.2022 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Gateway Specialized Marketing

Account Management
02.2019 - 11.2022
  • Organized preparation and production of both internal and public-facing documents and correspondence.
  • Gathered and coordinated materials necessary for transactions.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Assistant Manager

Meier Cleaning Services
10.2013 - 01.2019
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Bachelors In Business And Science - Financial Planning

Purdue Global University
St Louis, MO

High School Diploma - High School

Eureka Senior High School
Eureka, MO
05.2011

Skills

  • Adaptability and Flexibility
  • Teamwork
  • Data Entry
  • Team Management
  • Self-discipline
  • Superior Customer Service
  • Time Management
  • Financing and Budgeting

Timeline

Amazon Flex

Delivery Drivers
03.2022 - Current

Gateway Specialized Marketing

Account Management
02.2019 - 11.2022

Assistant Manager

Meier Cleaning Services
10.2013 - 01.2019

Bachelors In Business And Science - Financial Planning

Purdue Global University

High School Diploma - High School

Eureka Senior High School

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Samantha Meier