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Samantha Meisenzahl
Rochester,NY
Work Preference
Summary
Empathetic caregiver with a strong focus on patient comfort and dignity. Experienced in collaborating with healthcare teams, managing medical records, and educating patients on care plans, driving improved health outcomes.
Overview
11
11
years of professional experience
Work History
Nursing Assistant
Lifetime Assistance
02.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Administered medications under supervision, adhering to safety protocols and guidelines.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Educated patients and families on post-care instructions, enhancing understanding of health needs.
- Maintained cleanliness and organization of patient areas, promoting a safe environment.
- Documented patient progress accurately in electronic health records for continuity of care.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Veterinary Technician
Halifax Humane Society
06.2021 - 08.2024
- Administered vaccinations and medications, ensuring compliance with veterinary protocols.
- Assisted veterinarians in surgical procedures, maintaining sterile environments and instruments.
- Educated pet owners on proper care, nutrition, and treatment plans to enhance animal health outcomes.
- Conducted routine examinations and diagnostic tests to identify health issues in shelter animals.
- Managed inventory of medical supplies, optimizing stock levels and reducing waste through efficient ordering processes.
- Trained new veterinary staff on clinic protocols and patient care standards to improve team performance.
- Implemented record-keeping systems for patient history, treatments, and follow-ups to ensure accurate tracking of care.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Insurance Verification Specialist
Austin Ear Nose & Throat
01.2019 - 05.2021
- Verified insurance eligibility and benefits for patients, ensuring accurate information retrieval.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance status.
- Utilized electronic health record systems to maintain up-to-date patient information and insurance details.
- Educated patients on coverage options, financial responsibilities, and claims processes for services rendered.
- Streamlined verification processes by implementing best practices, reducing turnaround times significantly.
Customer Service Representative
Dunkin' Donuts
05.2015 - 07.2019
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Maintained knowledge of menu items and promotions to enhance customer experience.
- Operated point-of-sale system accurately, processing transactions with speed and precision.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Trained new employees on company policies, procedures, and customer service best practices.
- Assisted in inventory management, ensuring stock levels met demand without overages.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
Education
High School Diploma -
Spruce Creek High School
Port Orange, FLSkills
- Patient care
- Direct patient care
- Medical records management
- Quality assurance
- Attention to detail
- Patient care quality
- Empathy and compassionate care
- Calm under stress
- HIPAA compliance
- Surgical assistance
- Vaccine administration
- Medical history collection
- Pharmacy duties
- Client education
Languages
English
Native or Bilingual
Timeline
Nursing Assistant
Lifetime Assistance
02.2024 - Current
Veterinary Technician
Halifax Humane Society
06.2021 - 08.2024
Insurance Verification Specialist
Austin Ear Nose & Throat
01.2019 - 05.2021
Customer Service Representative
Dunkin' Donuts
05.2015 - 07.2019
High School Diploma -
Spruce Creek High School